Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Castor Lucena

Castor Lucena

west palm beach,FL

Summary

Customer service expert, committed, responsible with years of experience working in customer service. Who thrives in fast-paced and demanding environments, working to provide customers with the best form of hospitality possible. Oriented to new goals and committed to finding solutions to problems. Specialized in carrying out several tasks at the same time autonomously, providing extensive experience in order to help the organization.

Overview

3
3
years of professional experience

Work History

Manager

LA FONDA SPORT BAR
West Palm Beach , Florida
2024.05 - Current
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Manager's phone number: Adrian (305) 903-3322

Driver

DAJL LOGISTICS
West Palm Beach , FL
2023.12 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Manager's phone number: Daniel Punansy (516) 234-1916

Server Assistant / Bartender

MYERS LOUNGE, 335 CAPONE
WEST PALM BEACH , FL
2022.05 - 2024.02
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Resolved customer complaints swiftly and professionally when needed.
  • Collaborated with team members to achieve daily goals within specified time frame.

Manager's phone number: Tony Close (561) 704-8084

Service Valet

AUDI BRAMAN
WEST PALM BEACH , FL
2023.03 - 2023.12
  • Resolved complaints in an efficient manner while maintaining high standards of customer service.
  • Performed minor maintenance tasks on vehicles, such as filling gas tanks and checking oil levels.
  • Assisted with parking of vehicles in designated areas.

Manager's phone number: Jose Ortega (561) 779-4832

SERVER ASSISTANT

CAFE NOIR
HOLLYWOOD , FL
2022.01 - 2022.04

VALET

MP PARKING
MIAMI , FL
2021.12 - 2022.04

Education

Master of Science - Engineering Industrial

JOSE ANTONIO PAEZ
Venezuela
11.2022

FORKLIFT DRIVER -

CHUCK SHAW TECHNICAL CAMPUS
08.2021

Skills

  • Quick learner
  • Attentive
  • Honorable communication skills
  • Punctual
  • Trustworthiness
  • Complex Problem-Solving
  • Innovation management
  • Salesforce Management
  • Product Management
  • Team Leadership
  • Strong work ethic
  • Sales Techniques

Personal Information

Date of Birth: 05/17/00

Languages

  • English, Intermediate
  • Spanish, Native

Timeline

Manager

LA FONDA SPORT BAR
2024.05 - Current

Driver

DAJL LOGISTICS
2023.12 - Current

Service Valet

AUDI BRAMAN
2023.03 - 2023.12

Server Assistant / Bartender

MYERS LOUNGE, 335 CAPONE
2022.05 - 2024.02

SERVER ASSISTANT

CAFE NOIR
2022.01 - 2022.04

VALET

MP PARKING
2021.12 - 2022.04

Master of Science - Engineering Industrial

JOSE ANTONIO PAEZ

FORKLIFT DRIVER -

CHUCK SHAW TECHNICAL CAMPUS
Castor Lucena