Casundra Moment
Brooksville,Florida
Summary
Driven customer service professional with proven expertise in high-stress conflict resolution and complaint handling, honed at Arise Agero Roadside Assistance. Excelled in active listening and critical thinking, ensuring customer safety and satisfaction. Demonstrated computer proficiency and exceptional teamwork, significantly enhancing call efficiency and guest experience at Disney World.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Arise Agero Roadside Assitance
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Empathized with customers and made sure they were safe and out of danger on each called due to there situation at hand
- Called for extra helped like 911 when needed if customer was in a dangerous situation.
- Reached out to Towing company to push expedited emergency calls and concerns
- Was a great team player to assist calls for new Reps when they were confused and under pressure
Customer Service Call Center Representative
Arise Disney World
12.2021 - 07.2024
- Helped large volume of Guest every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied Guest.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with Guest through genuine empathy, active listening, and clear communication skills.
- Booked Resort and Hotel Stay for many Guest. Modified Reservations as well.
- Booked Standalone tickets or with packages
- Transfered Guest when needed to other departments if it was out of my department
Education
High School Diploma -
Hernando High
Brooksville Florida06.1995
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Computer Proficiency
Complaint Handling
Money handling abilities
Payment Processing
Live chat support
Sales expertise
Timeline
Customer Service Representative
Arise Agero Roadside Assitance
01.2024 - 08.2024
Customer Service Call Center Representative
Arise Disney World
12.2021 - 07.2024
High School Diploma -
Hernando High
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