Cat Courtney-Robison
University of North Carolina Hospitals
Raleigh ,NC
1
Certification
12
years of professional experience
Monitored patient care effectively to support high productivity levels. Provided attentive post-operative care to enhance patient recovery. Promoted effective communication and compassion within healthcare teams to improve patient satisfaction. Managed insurance authorization processes and organized patient charts to facilitate smooth interactions.
Work History
CST I
3 Months- Assisted patients with daily activities such as bathing, dressing, and feeding.
- Measured and recorded vital signs including blood pressure and temperature, as well as height, weight, and blood glucose levels.
- Managed clerical duties within the unit, prepared patient rooms, and procured necessary supplies.
- Transported patients, specimens, and equipment safely throughout the facility.
- Supported nursing and physician teams during procedures and promptly communicated changes in patient conditions.
PCT III - Telemetry Monitor Tech
1 Year 6 Months- Trained new technicians on telemetry protocols and procedures.
- Assisted nursing staff in understanding telemetry data for patient care.
- Recorded vital signs and documented significant changes in patient charts.
- Maintained compliance with healthcare regulations during telemetry operations.
- Managed care for multiple patients with varying levels of acuity.
- Applied knowledge of arrhythmias and implemented appropriate interventions.
- Reviewed ECG strip accuracy prior to physician submission.
- Analyzed cardiac rhythms and communicated findings to nursing staff or physicians.
- Provided technical support for nursing staff using telemetry equipment.
- Resolved issues reported by nursing staff regarding telemetry systems.
- Demonstrated basic interpretation of cardiac rhythms and responded as needed.
- Reacted swiftly to alarm notifications from patient monitors.
- Monitored cardiac rhythms, analyzed data, and summarized findings.
Medical Assistant/Insurance Authorization Specialist
1 Year 1 Month- Performed EKGs and bladder scans while monitoring postoperative vital signs to support patient care.
- Supported postoperative patients with ambulation, personal hygiene, and bed maintenance to aid recovery.
- Conducted point-of-care testing and facilitated insurance authorization processes to promote timely diagnoses and access to treatments.
- Prepared treatment rooms for various medical services and ensured cleanliness.
- Assisted physicians during patient examinations and medical procedures.
- Maintained cleanliness and organization of examination rooms, ensuring necessary supplies were stocked.
- Supported physicians in patient care by measuring vital signs, documenting patient histories, and preparing patients for examinations.
- Collected samples for laboratory testing to assist with diagnosis.
- Carried out basic laboratory tests such as urinalysis and blood glucose monitoring under supervision.
PCT/CNA (Travel Contracts)
2 Years 3 Months- Performed routine patient care tasks including vital signs monitoring, glucose testing, and foley catheter maintenance to assist medical staff and promote patient well-being.
- Supported specialized procedures such as chest tube management, telemetry monitoring, and tracheotomy care, emphasizing patient safety and recovery.
- Provided compassionate care for patients with cognitive impairments, prioritizing comfort and dignity during treatment.
- Monitored vital signs and communicated changes to nursing staff without delay.
- Recorded patient information accurately within medical records systems.
- Upheld cleanliness and safety standards in patient environments consistently.
- Facilitated mobility and rehabilitation efforts through physical assistance techniques.
- Assisted with daily living activities including bathing, dressing, and grooming.
- Maintained a clean and safe patient environment by adhering to infection control policies and procedures.
- Responded promptly to patient call lights and addressed requests appropriately.
PCT/Inpatient Procedure Coordinator - Diagnostic Imaging - Scheduling
1 Year 2 Months- Coordinated diagnostic imaging procedures while communicating preparation protocols to patients.
- Maintained precise procedural orders and coding to fulfill healthcare provider requirements.
- Optimized scheduling processes to reduce patient wait times and prevent double-booking incidents.
- Assisted patients with appointment cancellations and rescheduling.
- Followed up with patients to confirm appointments.
- Guided patients on preparation for appointments.
- Advised patients on necessary medical tests and procedures.
- Provided administrative support to medical staff through document preparation and patient communication.
- Helped patients navigate healthcare services by supplying information on available medical procedures and specialists.
- Facilitated emergency appointment requests by prioritizing patient care needs.
- Processed patient referrals to specialists while coordinating appointments and information transfer.
- Collaborated with insurance companies to verify coverage and obtain required pre-authorizations.
- Communicated with patients about appointment details, preparation instructions, and follow-up care.
PCT/Patient Care Coordinator
1 Year 6 Months- Optimized surgical scheduling systems to boost staff productivity and streamline procedural timelines.
- Assisted in smooth care transitions by collaborating with clinical departments on pre-operative processes.
- Organized patient schedules, secured pre-authorizations, and gathered diagnostic imaging for comprehensive patient chart preparation.
- Coordinated patient appointments and scheduling across various departments.
- Managed patient intake procedures and confirmed insurance details.
- Supported patients in accessing healthcare resources and available services.
- Maintained precise patient records within electronic health record systems.
- Provided administrative assistance to patient care staff.
- Completed all required documentation accurately and submitted it promptly.
- Processed patient intake data and updated medical records before treatment.
- Handled insurance verifications and claim forms for patient intake and processing.
- Received and directed care team messages and documents to the appropriate staff.
Patient Care Technician/CNA
2 Years 6 Months- Recorded patient vital signs and executed 12-lead EKGs accurately.
- Maintained medical equipment to support patient recovery efforts.
- Assisted patients with mobility, including walking and transferring.
- Responded promptly to patient call lights and addressed requests from patients, families, and staff.
- Facilitated patient admissions, discharges, and transfers effectively.
- Monitored changes in patient conditions and reported abnormalities to the RN on duty.
- Supported patient transfers between bed, wheelchair, or stretcher as necessary.
- Performed EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
- Documented patient intake and dietary needs while assisting with feeding and monitoring.
- Executed a variety of basic patient care tasks to support nursing activities and daily living functions.
- Collected specimens, including urine samples, for testing following established protocols.
- Promoted skin health by providing bedside baths, wound care, and integrity checks.
Patient Care Technician/Unit Coordinator - Contract
8 Months- Assisted in conducting precise 12-lead EKGs to monitor pediatric patients' medical conditions.
- Maintained thorough patient documentation while aiding in critical care interventions to enhance unit admissions and discharges.
- Provided a range of basic patient care services to support nursing functions and daily living activities.
- Restocked medical supplies regularly to ensure unit preparedness.
- Trained new staff on effective techniques for performing daily tasks.
Patient Care Technician - Contract
9 Months- Collected specimens utilizing aseptic techniques for accurate point-of-care testing and performed electrocardiograms in alignment with established protocols and physician directives.
- Documented patient histories and captured initial vital signs, ensuring support of care and treatment adhered to professional healthcare standards.
Education
Certification - Nursing Services-CNA
Skills
Assisted with patient chart management and documentation processes.
Supported the coordination of insurance referrals and authorizations.
Utilized Epic
Cerner
Meditech
PCC
and Microsoft applications to streamline operations.
Handled multi-line phone systems effectively to ensure efficient communication.
Participated in admission
transfer
and discharge procedures to aid patient flow.
Collaborated with healthcare professionals to enhance patient care.
Applied EMTALA and HIPAA compliance knowledge to maintain healthcare standards.
Provided support in decedent care procedures.
Utilized medical terminology accurately in communications.
Certification
- BLS, American Heart Association
- NA I, 611097, North Carolina Registry
- CNA, 08979185, Texas Registry
- CPI Certification NCI3ADE8F8
Timeline
CST I
University of North Carolina Hospitals
03.2026 - CurrentRead More
PCT III - Telemetry Monitor Tech
Ardent Healthcare
06.2024 - 12.2025Read More
Medical Assistant/Insurance Authorization Specialist
Tenet Healthcare
05.2023 - 06.2024Read More
PCT/CNA (Travel Contracts)
Multi-Travel Staffing Agencies
12.2020 - 03.2023Read More
PCT/Inpatient Procedure Coordinator - Diagnostic Imaging - Scheduling
Providence Health System - St. Vincent Hospital
10.2019 - 12.2020Read More
PCT/Patient Care Coordinator
Providence Health System - Swedish Hospital
04.2018 - 10.2019Read More
Patient Care Technician/CNA
Memorial Hermann Hospital
09.2015 - 03.2018Read More
Patient Care Technician/Unit Coordinator - Contract
Texas Children's Hospital
01.2015 - 09.2015Read More
Patient Care Technician - Contract
Harris Health System
04.2014 - 01.2015Read More
Houston Community College
Certification from Nursing Services-CNA
Read More