Summary
Overview
Work History
Education
Skills
Timeline
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Cat Reid

Kissimmee,FL

Summary

Proven Manager at Lush Fresh Handmade Cosmetics, adept in team leadership and complex problem-solving. Excelled in boosting employee productivity and engagement, significantly enhancing customer satisfaction. Skilled in time management and effective communication, ensuring high-quality service delivery and a safe, professional environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Store Manager

Lush Fresh Handmade Cosmetics
05.2013 - 05.2018
  • Oversaw and managed $3 million top performing store with over 40 employees. Helped new store openings and training for year round and seasonal staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Trusted and certified to host in store training for new and existing staff,

Sales/ Assistant Manager

Lush Fresh Handmade Cosmetics
10.2006 - 05.2013
  • Hired in October of 2006 and was internally promoted through all necessary sales and management roles; including Seasonal Sales, Core Sales, Key Holder, Manager in Training, and Store Manager.
  • Consistent top performing sales person including multiple time winner of in store sales contests..
  • Trained and excelled in branding and Merchandising including Floor plan executions, window displays, pop up shops, new store opening's,
  • Traveled and attended annual training events where i was able to compete and be involved with advanced training.

Barista

Barnies Coffee
05.2005 - 12.2006
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Front Desk Receptionist

Dr. Kathy Welch
01.2005 - 10.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

No Degree -

Valencia College
Orlando, FL

Skills

  • Customer Service Savvy
  • Operational Excellence
  • Committed and Prompt
  • Strong Communicator
  • Enjoy Problem-Solving
  • Team Leadership

Timeline

Store Manager

Lush Fresh Handmade Cosmetics
05.2013 - 05.2018

Sales/ Assistant Manager

Lush Fresh Handmade Cosmetics
10.2006 - 05.2013

Barista

Barnies Coffee
05.2005 - 12.2006

Front Desk Receptionist

Dr. Kathy Welch
01.2005 - 10.2006

No Degree -

Valencia College

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Cat Reid