CATALEYA OKOLI
Azle
Summary
Knowledgeable customer service professional with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
CNA
Hilltop Rehabilitation Center
01.2025 - Current
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving incidents
- Trained new staff on best practices for patient care and facility procedures, fostering a supportive environment.
- Monitored vital signs, documenting changes in patient conditions for timely interventions.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Front Desk Receptionist
Westin
11.2021 - 07.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Trained new front desk staff on procedures, policies, and customer service best practices.
- Resolved guest inquiries and complaints promptly, improving overall customer experience.
- Monitored daily operations to maintain high standards of cleanliness and organization in the lobby area.
Patient Care Coordinator
Eyefinity
10.2020 - 11.2021
- Developed and maintained strong relationships with local healthcare providers to facilitate seamless coordination of patient care and improve overall patient outcomes.
- Assisted patients with understanding treatment plans, insurance benefits, and payment options, providing compassionate support and clear guidance.
- Built strong patient relationships through empathy, and active listening to resolve conflicts and create a welcoming and safe environment.
- Managed scheduling of patients and coordinated follow-up appointments efficiently.
Education
Finance
Tarrant County College
Fort Worth, TXSkills
- Time management
- Customer service
- Multitasking and organization
- Conflict resolution
- Problem-solving
- Teamwork
- Reliability
Certification
- CNA
- CPR & BLS
Timeline
CNA
Hilltop Rehabilitation Center
01.2025 - Current
Front Desk Receptionist
Westin
11.2021 - 07.2024
Patient Care Coordinator
Eyefinity
10.2020 - 11.2021
Finance
Tarrant County College