Catalina Carter
Brookhaven,PA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Cashier
Royal Farms
Aston Mills, Pennsylvania
09.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cleaner
M&s cleaning
Drexel Hill, Pennsylvania
09.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Assistant/File Organizer
Fairchild collision
Brookhaven, Pennsylvania
08.2022 - Current
- Assisted in developing filing systems for paper and electronic documents.
- Organized existing files to ensure accurate storage of records.
- Created folders and subfolders to arrange documents systematically.
- Sorted incoming mail, faxes, emails, and other documents for processing.
- Scanned paper documents into the system to create digital copies.
- Removed outdated records in accordance with retention policies.
Manger
Kats cleaning inc
Brookhaven, Pennsylvania
01.2017 - 08.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Education
Aesthetician
Chrome Institute of Cosmetology
Newtown Square, PA02-2023
High School Diploma -
Chichester High School
Boothwyn,pa06-2019
Skills
- Time management skills
- Positive and professional
- Problem-solving abilities
- Customer service excellence
- Professionalism
- Problem-solving aptitude
- Critical Thinking
- Reliability
- Team building
- Multitasking Abilities
- Flexible Schedule
- Cleaning and sanitizing
- Adaptability
- Hospitality and accommodation
- Customer complaint handling
Timeline
Cashier
Royal Farms
09.2024 - Current
Cleaner
M&s cleaning
09.2023 - Current
Assistant/File Organizer
Fairchild collision
08.2022 - Current
Manger
Kats cleaning inc
01.2017 - 08.2022
Aesthetician
Chrome Institute of Cosmetology
High School Diploma -
Chichester High School