Catalina Gathagan
Holly,CO
Summary
Process technician with extensive experience in production roles, specializing in monitoring efficiency to reduce downtime. Demonstrated ability to complete tasks that enhance customer and corporate satisfaction while consistently exceeding objectives. Known for resourcefulness and reliability, complemented by strong communication and leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Processing Technician
Prowers County
Granada, CO
05.2023 - 04.2025
- Categorized files according to established standards for efficient retrieval.
- Updated member information per procedure and communicated follow-up requirements.
- Answered customer inquiries and provided accurate information regarding Needs.
- Responded to customer inquiries via phone and email to ensure timely resolution.
Remote Dispatcher
Just Hauler Towing and Recovery
Richmond , IN
09.2022 - 04.2023
- Dispatched drivers to meet retrieval needs for company consumers.
- Advised personnel regarding accidents, weather conditions, or other hazards.
- Monitored incoming calls and dispatched appropriate personnel for emergency response.
- Delivered exceptional customer service through effective phone communication.
Lab Analyst
Phoslab Environmental Laboratories
Lakeland, FL
09.2020 - 06.2022
- Maintained comprehensive documentation for all data analysis processes.
- Conducted scientific testing to collect relevant data for analysis.
Education
The School of One
Cleveland, OH07-2021
Skills
- Data entry and payment processing
- Customer service and support
- Communication skills
- Time management and scheduling
- Problem solving
- Team collaboration
Certification
- HIPAA Certified
Languages
English
Professional
References
References available upon request.
Timeline
Mail Processing Technician
Prowers County
05.2023 - 04.2025
Remote Dispatcher
Just Hauler Towing and Recovery
09.2022 - 04.2023
Lab Analyst
Phoslab Environmental Laboratories
09.2020 - 06.2022
The School of One
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