Chadejha Coates
Summary
Dedicated and detail-oriented professional with experience in customer service, administrative support, and patient care. Adept at managing front desk operations, scheduling, handling medical records, and providing excellent patient service. Seeking to leverage skills and healthcare experience in a Patient Service Associate role to enhance the patient experience and support efficient office operations.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service (USPS)
10.2020 - Current
- Sort and organize mail to ensure timely delivery
- Responsible for loading and operating machinery involved in processing, sorting, and canceling items
- Prepare mail for loading into carrier and postal trucks while ensuring parcels are packed in delivery route order
- Maintain accuracy and efficiency in mail handling operations
Patient Access Representative
John Hopkins Hospital
04.2017 - 09.2020
- Greeted and registered patients upon arrival, ensuring accuracy of information
- Scheduled patient appointments and coordinated follow-ups
- Verified insurance information and processed authorizations
- Managed multi-line phone system to answer patient inquiries
- Maintained and updated electronic health records with confidential patient data
- Assisted patients with billing inquiries and payment processing
- Ensured compliance with hospital policies and HIPAA regulations
Security Officer
Spring Grove Hospital
05.2014 - 08.2017
- Monitored and patrolled hospital premises to ensure safety and security
- Assisted with patient admissions and visitor screenings
- Conducted routine security checks and responded to emergencies
- Enforced hospital policies and managed access control
- Operated security systems, including surveillance cameras and alarm systems
- Filed reports and maintained security logs
Education
Certificate - Healthcare
Health Focus Inc
07.2015
High School -
Howard High School
06.2013
Skills
- Patient Scheduling & Front Desk Operations
- Medical Records Management & Data Entry
- Insurance Verification & Payment Processing
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Meditech & Epic
- Customer Service & Communication
- Multi-line Phone Operation & Call Triage
- Organizational & Administrative Support
- Medical Terminology Knowledge
- Ability to Work in Fast-Paced Environments
- Computer Proficiency & Technical Aptitude
- Routine Clerical Tasks, Copiers, Scanners, etc
- Strong Attention to Detail & Data Accuracy
- Effective Problem-Solving & Decision-Making Skills
Additional Information
Type 40 WPM (55 WPM Preferred), Proven track record of maintaining confidentiality and patient dignity.
Timeline
Mail Processing Clerk
United States Postal Service (USPS)
10.2020 - Current
Patient Access Representative
John Hopkins Hospital
04.2017 - 09.2020
Security Officer
Spring Grove Hospital
05.2014 - 08.2017
Certificate - Healthcare
Health Focus Inc
High School -
Howard High School