Elodie Revills
Jacksonville,FL
Summary
Accomplished Customer Service Professional with a proven track record at Accrue Select, enhancing customer satisfaction through expert resolution of complex issues and empathetic support. Skilled in data entry and problem-solving, consistently achieving high levels of accuracy and customer trust. Demonstrates exceptional multitasking abilities and a commitment to excellence in all customer interactions.
Overview
7
7
years of professional experience
Work History
Mail Processing Clerk
Postal Service USPS
11.2021 - Current
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Call Center Representative
ARS National Services
05.2020 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Associate
Office Depot Inc
09.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Representative
Accrue Select
07.2018 - 01.2020
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Jacksonville, FL09-2027
High School Diploma -
Oakleaf High School
Orange Park, FL06-2017
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Data Entry
- Payment Processing
- Call Management
- Customer Support
- Keyboarding
- Patience Maintenance
- Script adherence
Timeline
Mail Processing Clerk
Postal Service USPS
11.2021 - Current
Call Center Representative
ARS National Services
05.2020 - 11.2023
Customer Service Representative
Accrue Select
07.2018 - 01.2020
Customer Service Associate
Office Depot Inc
09.2017 - 11.2021
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Oakleaf High School
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