Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catalina Zarco

Houston,TX

Summary

Detail-oriented and analytical Pharmacy Technician with 4 years of experience in fast-paced healthcare settings, seeking to leverage a strong foundation in problem solving, user interaction, and process optimization into a UX Design position. Adept at understanding user needs through direct patient interactions and streamlining complex workflows to enhance efficiency. Skilled in translating user feedback into actionable insights and solutions, with a keen interest in creating intuitive and user-centered digital experiences. Committed to applying a meticulous approach to design and a passion for improving user satisfaction.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Revive Rx
08.2023 - Current
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

CVS Pharmacy
01.2020 - 01.2022
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Supervisor

CVS Pharmacy
07.2019 - 01.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.

Cashier

Spencer's Gifts
08.2018 - 11.2018
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

W. T. White High School
Dallas, TX
05.2017

Skills

  • Workflow Optimization
  • Regulatory Compliance
  • Team Collaboration
  • Problem-solving skills
  • Usability Testing
  • Wireframing and Prototype Design
  • User Data Collection
  • UX Design
  • Visual design

Accomplishments

- Certified UX Designer (2022) through Google's comprehensive UX Design course, with a solid foundation in user research, wireframing, prototyping, and usability testing.

- Licensed Pharmacy Technician with 4 years of experience in medication dispensing, patient communication, and process optimization in high-demand healthcare environments.

Timeline

Pharmacy Technician

Revive Rx
08.2023 - Current

Pharmacy Technician

CVS Pharmacy
01.2020 - 01.2022

Supervisor

CVS Pharmacy
07.2019 - 01.2020

Cashier

Spencer's Gifts
08.2018 - 11.2018

High School Diploma -

W. T. White High School

Similar Profiles

CREATE PROFILE
Catalina Zarco