Catalina Lantigua
Greenville,SC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart and Nordstrom Rack through exceptional problem resolution and relationship building. Mastered critical thinking and computer proficiency, leading to streamlined order processing and positive feedback. Achieved significant improvements in customer loyalty and sales growth, demonstrating a commitment to excellence and a deep understanding of customer needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Merchandise Associate
Nordstrom Rack
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Stocking Associate/Customer Service Representative
Walmart
09.2021 - 10.2024
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
Education
High School Diploma -
Union High School
Union, SC05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Product knowledge
- Paperwork processing
- Order processing
- Data collection
- Shipping and logistics
Timeline
Customer Service Representative/Merchandise Associate
Nordstrom Rack
11.2024 - Current
Stocking Associate/Customer Service Representative
Walmart
09.2021 - 10.2024
High School Diploma -
Union High School
Similar Profiles
Jennifer RizerJennifer Rizer
Regional Operations Manager at Nordstrom | Nordstrom RackRegional Operations Manager at Nordstrom | Nordstrom Rack
Christine ScrogginsChristine Scroggins
Customer Care Team Lead at Nordstrom, Nordstrom RackCustomer Care Team Lead at Nordstrom, Nordstrom Rack
Jovon AlleyneJovon Alleyne
Asset Protection Agent at Nordstrom RackAsset Protection Agent at Nordstrom Rack