Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catalina Lopez

Peabody,MA

Summary

Im a Licensed Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations. Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels. I'm an Esthetician offering exemplary service and progressive spa techniques, Personable and punctual. Highly-motivated employee with desire to take on new challenges and I have strong worth ethic, adaptability and exceptional interpersonal skills. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Im also an Organized and detail-oriented to manage efficient and effective store operations, customer service and team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Esthetician

LC Health Beauty
10.2023 - Current
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Educated clients on skin care procedures and products.
  • Designed customized facial and body treatments meeting individual client needs.
  • Recommended home care regimen for desired results.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Learned new techniques and complete chemical peel processes.
  • Educated clients on skin conditions, treatments and products to grow sales.

Esthetics Student

Diamond Aesthetics Academy Clinic
03.2022 - 09.2023
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Performed compression wraps and sugar scrubs.
  • Performed face and scalp massages and assisted with body scrubs.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Developed new styles and techniques.
  • Updated and maintained customer information records and beauty services provided.

Waitress

Encore Casino
07.2019 - 04.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assigning patrons to tables
  • Taking and entering orders
  • Submitting orders to the kitchen staff and processing payments

Education

Some College (No Degree) - Esthetics

Diamond Aesthetics Academy
Lynn, MA
11.2023

Phlebotomy - Phlebotomy

MedCa
Lynn, MA
07.2023

Permanent Makeup - Permanent Cosmetics And Tattooing

Mussa Beautification
Revere, MA
04.2023

Skills

  • Skin Tightening Techniques
  • Advanced Facials Specialist
  • Chemical Facial Peels
  • Spa Treatment Services Expert
  • Microdermabrasion Treatments
  • Make-Up Application
  • Outstanding Client Care
  • Personalized Care Regimens
  • Exfoliation Treatments
  • Assessing Skin Condition
  • Verbal and Written Communication
  • Customer Service
  • Equipment Sterilization
  • Sales Background

Certification

  • Certified in theses areas:
  • Microdermabrasion
  • Micro-needling
  • Dermaplaning Specialist
  • Advanced Chemical Exfoliation
  • Permanent Makeup Artist
  • Spray Tanning
  • Lash lift & tint
  • Eyelash extensions
  • Aromatherapy
  • ultrasonic skin therapy
  • intimate peel
  • yoga facial with Gua Sha
  • Barbicide Certification

Timeline

Esthetician

LC Health Beauty
10.2023 - Current

Esthetics Student

Diamond Aesthetics Academy Clinic
03.2022 - 09.2023

Waitress

Encore Casino
07.2019 - 04.2020

Some College (No Degree) - Esthetics

Diamond Aesthetics Academy

Phlebotomy - Phlebotomy

MedCa

Permanent Makeup - Permanent Cosmetics And Tattooing

Mussa Beautification

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Catalina Lopez