Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catalina Lopez

Gilroy,CA

Summary

Experienced case manager with over 5 years of providing customer services, multitasking abilities, and informational resources to the community.Dedicated to helping individuals have the support they need and accomplish goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

RRH Case Manager

HomeFirst Services of Santa Clara County
Morgan Hill, CA
07.2024 - Current
  • Work with a caseload of 18 families to ensure housing stability is maintained.
  • Advocate for clients to maintain a positive relationship with the property manager.
  • assist clients with support to apply for benefits, search for employment, and connect with local resources
  • engage with clients on a weekly basis
  • document all interactions within 72 hours deadline

PSH Case Manager

Homefirst Services
San Jose, CA
04.2023 - 07.2024
  • Work with clients to develop/implement an individual action plan, & provide support to help them achieve their goals
  • Collaborate with community partners regarding support services for clients
  • Facilitate weekly meetings with participants for any necessities by phone/email/ or the visiting client's unit
  • Maintain client documentation within 3 business days & all case file work
  • Conduct assessments/intakes for participants
  • Ensure client's are maintaining housing and guide client to sustainability

SOAR Case Manager

Homefirst Services
San Jose, CA
12.2021 - 04.2023
  • Maintain a caseload of 40-50 clients, meet with clients weekly, document all interactions in county homeless management database
  • Schedule appointments and maintain open lines of contact at all times
  • Provide linkage to community resources such as health care, benefits, employment, counseling and substance abuse services
  • Complete housing assessments and intakes to enroll individuals into programs

Outreach Specialist

Homefirst Services
San Jose, CA
10.2019 - 12.2021
  • Adopt housing first model toward tackling homelessness
  • Outreach to unhoused population to connect individuals with resources for benefits, health, employment and housing services
  • Provide customer service to the county's Homeless Helpline.
  • Transport clients in agency vehicles to appointments
  • Provide basic needs such as food, hygiene, and water
  • Complete VISPDAT, needs assessments & action plans

Education

High School Diploma -

Christopher High School
Gilroy, CA
03.2019

Skills

  • Motivational interviewing
  • Relationship Building
  • Organizational Skills
  • Problem Solving
  • Data Collection and Entry
  • Time management

Certification

  • Adult and Pediatric First Aid/CPR/AED
  • CPI (Crisis Prevention Intervention)

Timeline

RRH Case Manager

HomeFirst Services of Santa Clara County
07.2024 - Current

PSH Case Manager

Homefirst Services
04.2023 - 07.2024

SOAR Case Manager

Homefirst Services
12.2021 - 04.2023

Outreach Specialist

Homefirst Services
10.2019 - 12.2021

High School Diploma -

Christopher High School

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Catalina Lopez