Catalina Rangel
Lufkin,Texas
Summary
Dynamic and detail-oriented professional with extensive experience, excelling in customer service and scheduling. Proven ability to manage high-volume calls and maintain organized records, ensuring efficient office operations. Bilingual in English and Spanish, with strong communication skills that foster positive patient relationships and enhance care delivery.
Overview
2026
2026
years of professional experience
Work History
Patient Service Representative
Dignity Health
Remote
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered incoming calls, scheduled appointments and filed medical records.
- Answer high volume inbound calls.
Medical Assistant
Dr. Juan A Hernandez Internal Medicine
Lufkin, TX
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Front Desk Receptionist
Angelina Eye Center
Lufkin
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Lufkin High School
Lufkin, TX05.2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- Proficient in ECW, Microsoft
- Client communication
- Fluent in English and Spanish
- Customer assistance and interaction
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Dignity Health
08.2024 - Current
Medical Assistant
Dr. Juan A Hernandez Internal Medicine
Front Desk Receptionist
Angelina Eye Center
Lufkin High School