Catalina Restrepo
Miami,FL
Overview
21
21
years of professional experience
Work History
Translate and Interpreting
CyraCom Language Solutions
Miami, Florida
03.2022 - Current
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Translated and interpreted spoken language between English and target language at various events.
- Demonstrated excellent communication and interpersonal skills while interacting with clients in English and target language.
Front Desk Receptionist (Operator)
Physicians Group of South Florida
Miami, FL
01.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Customer Service Supervisor
Regus IWG
Miami, FL
10.2011 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
Personal Assistant
Konceptum
Fort Lauderdale, FL
09.2010 - 10.2011
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Teacher
Imagine Charter School At Weston
Weston , FL
07.2003 - 07.2010
- Planned and implemented engaging lessons to meet the individual needs of each student.
- Assessed students' progress and created reports for parents, administrators, and other teachers.
- Developed positive relationships with students, families, staff members, and outside agencies.
- Provided a safe learning environment where children could explore their creativity.
- Organized activities that promoted physical, mental and social development.
- Fostered an atmosphere of respect through positive reinforcement techniques.
- Monitored student behavior throughout the day to ensure safety rules were being followed.
- Maintained accurate records of student attendance and grades as required by school policy.
- Implemented effective classroom management strategies such as setting limits while encouraging self-discipline.
- Facilitated parent and teacher conferences in order to discuss student progress.
Education
Course of Interpreting - Language Arts Education
Universidad De La Sabana
Bogota, Colombia08-1992
Associate of Arts - English As A Second Language And Interpreting
Valencia Community College
Orlando, FL03-1988
Bachelor of Arts - Social Communication And Journalism
Universidad De La Sabana
Bogota Colombia11-1984
Skills
- Effective Communication: Clearly convey information inquiries both verbally and in writing
- active Listening: Show understanding and sensitive to customer's feelings and perspectives
- Patience: Handle challenging repetitive situations calmly without frustration
- Attention to Detail: Ensure accuracy in data entry, information processing and follow-up tasks
- Conflict Resolution: Address and resolve disagreements or complaints in constructive manner
- Teamwork: Collaborate with colleagues and other departments to improve service and achieve common goals
Languages
English
Professional
Spanish
Professional
German
Limited
Timeline
Translate and Interpreting
CyraCom Language Solutions
03.2022 - Current
Front Desk Receptionist (Operator)
Physicians Group of South Florida
01.2022 - Current
Customer Service Supervisor
Regus IWG
10.2011 - 03.2021
Personal Assistant
Konceptum
09.2010 - 10.2011
Teacher
Imagine Charter School At Weston
07.2003 - 07.2010
Course of Interpreting - Language Arts Education
Universidad De La Sabana
Associate of Arts - English As A Second Language And Interpreting
Valencia Community College
Bachelor of Arts - Social Communication And Journalism
Universidad De La Sabana
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