CATALINA RIVERA
Yonkers,NY
Summary
Dynamic professional with a proven track record at Serafina Restaurant, excelling in customer service and project management. Skilled in content creation and market research, I successfully enhanced audience engagement and secured funding for DEI initiatives. Adept at using Google Workspace and fostering community connections, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Serafina Restaurant
New York, New York
05.2023 - Current
- Delivered outstanding customer service in a fast-paced, high-volume restaurant, warmly welcoming and seating hundreds of guests daily.
- Managed reservations and answered high-volume phone lines, accommodating special requests to enhance guest experience.
- Collaborated with servers, managers, and kitchen staff to streamline operations and ensure smooth service during peak hours.
Digital Content Writer
University Girl SU
Syracuse, New York
08.2024 - 05.2026
- Crafted and published 2-3 engaging articles per month on lifestyle and popular culture topics relevant to college students, contributing to a website that attracts 3,000+ monthly visitors
- Developed engaging digital content for university website and social media platforms.
- Researched current trends to inform content strategy and boost audience engagement.
- Edited and proofread written materials to ensure clarity, accuracy, and consistency.
- Engaged with student feedback to refine content quality and align with audience interests.
Creative Team Member
TNH (The Newhouse Advertising Agency)
Syracuse, New York
08.2023 - 05.2026
- Collaborated with designers to create innovative advertising concepts and campaigns that engaged target audiences.
- Conducted market research to uncover emerging trends and consumer preferences, informing strategic decisions.
- Coordinated team meetings to ensure alignment on project goals and timelines.
Marketing & Public Relations Intern
Francesca Simons Consulting
New York, New York
05.2025 - 07.2025
- Coordinated press releases, managed media lists, and organized promotional events to strengthen client relationships and enhance visibility.
- Generated targeted pitches for high-profile fine jewelry brands, increasing client engagement and expanding business opportunities.
- Created branded marketing materials and social media graphics to support client campaigns.
- Analyzed press coverage and compiled daily reports of industry articles to identify media opportunities.
Director of DEI
Kappa Kappa Gamma Sorority
Syracuse, Utah
10.2023 - 10.2024
- Developed DEI curriculum for 800+ Greek Life members to advance equity and inclusion
- Secured $2,000+ in funding for position through budgeting and negotiation, expanding reach and impact of DEI initiatives
- Organized panels for 150+ women on current events and curated inclusive social media content for 3,000+ Instagram followers to enhance education and engagement
Education
Bachelor of Arts - Creative Writing
Syracuse University
Syracuse, NY05-2026
Skills
- Guest relations
- Customer support
- Digital content creation
- Time management and organization
- Office productivity tools
- Canva and Adobe Photoshop
- Public speaking
- Market analysis
- Community project management
Languages
- Fluent in French
- Proficient in Spanish
Timeline
Marketing & Public Relations Intern
Francesca Simons Consulting
05.2025 - 07.2025
Digital Content Writer
University Girl SU
08.2024 - 05.2026
Director of DEI
Kappa Kappa Gamma Sorority
10.2023 - 10.2024
Creative Team Member
TNH (The Newhouse Advertising Agency)
08.2023 - 05.2026
Restaurant Hostess
Serafina Restaurant
05.2023 - Current
Bachelor of Arts - Creative Writing
Syracuse University