Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catalina Rocha

Wesley Chapel,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Sales Agent/Customer Service

Open Access Insurance
09.2022 - Current
  • Calling and interacting with customers to help improve their Medicare health insurance policies for a lower monthly cost.
  • Ensure that any medical concerns regarding prescription medication, primary physicians, specialty doctors, etc., remain covered when increasing the customers' benefits.
  • Contact major insurance companies to ensure the customer receives detailed packets on the coverage with the new OTC and insured cards.
  • Handle customer service calls to ease the customers' concerns and direct the caller to the licensed agent who assisted in the customer's enrollment.

Team Member

Target
11.2020 - 08.2022
  • Checking out customer items in a precise and fast-paced manner, especially during busy hours.
  • Picking up and taking customers' items to specified, parked vehicles when notified that the customer has arrived, confirming orders through the Target app.
  • Cleaning/wiping down carts as well as cleaning the cash register aisle/self-check-out to ensure a clean and safe environment for customers & employees.
  • Providing excellent customer service by greeting all with a smile & positive attitude when assisting customers in retrieving items in different departments of the store, providing a precise location.

Content Technician

Belfor Property Restoration
08.2019 - 11.2020
  • Ability to work with time constraints to meet specific deadlines, occasionally working nights and weekends.
  • Attending operations sponsored by Belfor and the security training courses that are necessary for the production and safety of the company.
  • Provide accurate field documentation and photographic record of damage caused by natural disasters and clean/restore affected areas, ensuring the customers' satisfaction.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Education

High School Diploma -

Seminole Heights Charter High School
Tampa, FL
03-2019

Skills

  • Sales follow-up
  • Sales presentations
  • Cold calling
  • Closing sales
  • Customer service optimization
  • Certified in basic life support (BLS)

Timeline

Sales Agent/Customer Service

Open Access Insurance
09.2022 - Current

Team Member

Target
11.2020 - 08.2022

Content Technician

Belfor Property Restoration
08.2019 - 11.2020

High School Diploma -

Seminole Heights Charter High School

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