Catalina Rojo
Pilot Travel Centers
Odessa
2
Languages
26
years of professional experience
Frontline management professional with proven track record in leading teams and driving operational success. Expertise in staff supervision, customer service, and conflict resolution. Strong focus on collaboration, adaptability, and achieving high standards. Known for consistent reliability and effective communication skills.
Work History
Front Manager
7 Years- Delivered exceptional customer service to professional drivers, commuters, and travelers in a fast-paced environment.
- Processed high-volume retail, fuel, and commercial fleet transactions accurately using modern POS systems..
- Maintained pristine facility standards by stocking shelves, managing cooler inventory (FIFO), and cleaning checkout areas.
- Assisted in food service and coffee lounge areas, ensuring product freshness, availability, and adherence to health codes.
- Earned rapid promotion from RSS to Manager to oversee daily operations, shift leaders, and guest services for a high-volume travel center.
- Supervised, scheduled, and mentored , reducing turnover through structured training and clear accountability.
- Managed daily financial reporting, including safe audits, bank drops, fuel margin tracking, and inventory reconciliation.
- Optimized store profitability by managing vendor check-ins, reducing shrinkage, and ensuring proper merchandise placement.
- Enforced strict compliance with corporate safety standards, food safety regulations, and age-restricted sales laws.
- Resolved complex driver and guest issues promptly, maintaining high corporate service scores and repeat professional driver business.
Cashier Manager
3 Years 5 Months- Processed cash, credit, debit, and mobile transactions using PDI/Radiant POS systems, contributing to streamlined checkout experience.
- Maintained accurate cash drawer, consistently achieving zero variances or discrepancies during shifts.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and encouraging repeat business.
- Promoted from Cashier to Deli Manager to oversee daily food service operations, kitchen staff, and inventory management.
- Managed deli inventory, ordering, and food waste reduction, consistently hitting monthly gross profit and margin targets.
- Enforced strict health and safety compliance, ensuring 100% adherence to FDA, local health department, and company food-handling codes.
- Prepared and optimized weekly staff schedules to balance labor budgets with peak morning and lunch rush demands.
- Maintained food quality standards
Housekeeping Supervisor
15 Years 10 Months- Cleaned and sanitized guest rooms daily, meeting strict time-per-room efficiency targets.
- Replenished room amenities, linens, and terry products to enhance guest satisfaction and uphold hospitality standards.
- Operated heavy-duty laundry and floor-care equipment safely while maintaining an organized supply cart.
- Reported maintenance issues and lost-and-found items promptly to ensure timely resolution and maintain guest experience.
- Handled cleaning chemicals safely and adhered to slip-and-fall prevention protocols to promote workplace safety.
- Promoted to Supervisor to lead, schedule, and evaluate a team of attendants and laundry staff.
- Inspected guest rooms and public areas daily, ensuring strict adherence to 5-star cleanliness and brand presentation standards.
- Managed housekeeping inventory and ordering, tracking linen lifecycles and chemical supplies to reduce monthly operational costs.
- Coordinated closely with the front desk and maintenance teams to expedite room turnarounds during peak check-in hours.
- Trained new hires on workplace safety protocols, chemical safety (OSHA/HAZMAT), and efficient room-cleaning techniques.
- Resolved guest complaints regarding room conditions promptly, consistently improving property customer satisfaction scores
Education
High School Diploma
Skills
Customer service
Training and mentoring
Employee motivation
Administrative skills
Time management
Problem-solving skills
Conflict resolution
Industry awareness
Employee engagement
Goal management
Operational management
Listening skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Manager
Pilot Travel Centers
08.2019 - CurrentRead More
Cashier Manager
Stripes Gas Station
02.2016 - 07.2019Read More
Housekeeping Supervisor
Odessa Regional Hospital
03.2000 - 01.2016Read More
PERMIAN HIGH SCHOOL
High School Diploma
Read More