Johnny Perez
The Bronx,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service , excelling in customer service and team leadership. Bilingual in English and Spanish, I effectively resolved customer concerns and enhanced team productivity. Proven track record in records management and training, fostering a reliable and skilled workforce to achieve operational excellence.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Front Manager
Keyfoodservices
07.2022 - 03.2026
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Manager in Charge
Keyfood Stadium Supermarket
03.2021 - 06.2022
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cashier Manager
Mcdonalds
03.2020 - 04.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Kitchen Staff Member
Yankee Stadium
08.2018 - 10.2019
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Tutorial Assistant
Bronx Latin HS
03.2019 - 07.2019
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Created personalized lesson plans to meet needs of diverse learners.
- Tutored over 15 children on algebra and earth science
Education
Associate of Arts - Business Administration And Management
Hostos Community College
Bronx, NY06-2021
High School Diploma -
Bronx Latin High School
800 Home Street Bronx NY06-2019
Skills
- Bilingual in english and spanish
- Customer Service
- Records Management
- Computer Skills
- Video Editing
- Dependent & Reliable (on time)
- Spanish fluency
Timeline
Front Manager
Keyfoodservices
07.2022 - 03.2026
Manager in Charge
Keyfood Stadium Supermarket
03.2021 - 06.2022
Cashier Manager
Mcdonalds
03.2020 - 04.2021
Tutorial Assistant
Bronx Latin HS
03.2019 - 07.2019
Kitchen Staff Member
Yankee Stadium
08.2018 - 10.2019
Associate of Arts - Business Administration And Management
Hostos Community College
High School Diploma -
Bronx Latin High School