Gwynne Mason
Mulberry,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Manager
Baked On Main
10.2023 - 12.2023
- Enhanced customer satisfaction by implementing effective front-end management strategies.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Provided assistance to improve every customer experience.
Library Assistant
Charleston Public Library
06.2022 - 10.2023
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
Wait Staff Member
Del Sol
03.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
High School Diploma -
Homeschool
Mulberry, AR05.2023
Skills
- Change Management
- Computer Skills
- Decision Making
- Employee Engagement
- Technical Proficiency
- Quality Assurance
- Problem Solving
- Conflict Resolution
- Time Management
- Customer Service Excellence
- Strategic Planning
- Organizational Skills
- Delegation Skills
- Project Management
- Effective Communication
- Leadership Abilities
- Customer Service
- Complaint Resolution
- Cash Counting
- Effective Planning
- Administrative Skills
- Listening Skills
- Opening and Closing Procedures
- Accurate Money Handling
- Cash Register Operation
- Teamwork
- Creativity
- Critical Thinking
- Continuous Learning
Timeline
Front Manager
Baked On Main
10.2023 - 12.2023
Wait Staff Member
Del Sol
03.2023 - 06.2023
Library Assistant
Charleston Public Library
06.2022 - 10.2023
High School Diploma -
Homeschool
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