Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DENISE COVENA

Farmingdale,NY

Summary

Top-performing Budtender with proven record as #1 in sales at Freshly Baked. Skilled in cannabis product education, compliance, and building long-term customer relationships. Adept at using Dutchie and Sweed POS systems to process $1,500+ in daily transactions with accuracy. Experienced in inventory management, upselling techniques, and staff training, having personally trained 50%+ of team members to boost performance and consistency. Bilingual in English and Spanish.

Overview

10
10
years of professional experience

Work History

Budtender

Freshly Baked
07.2021 - Current
  • Ranked #1 in sales consistently among budtenders by driving repeat business and upsells.
  • Processed an average of $1,500+ in daily transactions using Dutchie and Sweed POS with 100% accuracy.
  • Educated 50+ daily customers on product types, dosage, and safe consumption methods.
  • Trained and mentored over 50% of new staff members, ensuring compliance, sales excellence, and consistent customer service.
  • Attended networking events to build vendor relationships, expanding inventory options and product variety.
  • Conducted weekly inventory checks to reduce shrinkage and maintain accurate stock levels.

Sales Associate

Claire’s Stores Inc.
12.2019 - 07.2021
  • Delivered personalized customer service, resulting in repeat sales and high customer satisfaction.
  • Handled cash/credit transactions, returns, and exchanges with accuracy and efficiency.
  • Supported store promotions, increasing seasonal sales by 10%.

Office Assistant

Lisa Cooke
09.2015 - 06.2019
  • Managed office communication, scheduling, and supply tracking to improve workflow efficiency.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

School Tour Guide

Oma Toolsee
11.2015 - 02.2017
  • Guided prospective students and families through engaging, informative campus tours.
  • Delivered scripted presentations and answered parent/student questions.
  • Guided groups of up to 10+ people on scheduled tours.

Education

High School Diploma - Advanced Regents

Astor Collegiate Academy
Bronx, NY
01.2019

Skills

  • Cannabis Product Knowledge (flower, edibles, concentrates, tinctures, etc)
  • Cannabis Compliance & ID Verification
  • POS Systems: Dutchie & Sweed
  • Seed-to-Sale Tracking & Inventory Audits
  • Sales Growth & Upselling Techniques
  • Staff Training & Onboarding
  • Networking & Vendor Engagement
  • Bilingual: English & Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Budtender

Freshly Baked
07.2021 - Current

Sales Associate

Claire’s Stores Inc.
12.2019 - 07.2021

School Tour Guide

Oma Toolsee
11.2015 - 02.2017

Office Assistant

Lisa Cooke
09.2015 - 06.2019

High School Diploma - Advanced Regents

Astor Collegiate Academy

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