Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Walker

Bellingham,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
08.2023 - 11.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Home Decor Department Manager

Hobby Lobby
06.2023 - 08.2023
  • Coordinated with other departments to ensure seamless execution of interdepartmental projects, promoting collaboration throughout organization.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Cashier

Hobby Lobby
04.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Martial Arts Instructor

Rock Solid Martial Arts And Fitness
11.2019 - 08.2021
  • Provided feedback and corrections to improve students' skills and techniques.
  • Instructed on proper breathing techniques, stances, and forms.
  • Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
  • Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
  • Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
  • Built strong relationships with parents through regular communication regarding student progress, expectations, and additional support as needed.

Education

High School Diploma -

Squalicum High School
Bellingham, WA
06.2024

High School Diploma -

Bellingham Technical College
Bellingham, WA
06.2024

Skills

  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Training and mentoring
  • Decision-Making
  • Excellent time management skills
  • Cash Handling
  • Team Building and Leadership
  • Complaint resolution
  • Loss Prevention
  • Employee Scheduling

Timeline

Customer Service Manager

Hobby Lobby
08.2023 - 11.2023

Home Decor Department Manager

Hobby Lobby
06.2023 - 08.2023

Cashier

Hobby Lobby
04.2022 - 10.2022

Martial Arts Instructor

Rock Solid Martial Arts And Fitness
11.2019 - 08.2021

High School Diploma -

Squalicum High School

High School Diploma -

Bellingham Technical College

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Catalina Walker