Marketing
Catalina Antonella Gonzalez Migueletto
Business Administration
Cape Coral,FL
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Hardworking and focused Administrative professional offering excellent communication. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3.5 years of experience providing quality administrative support to clients. I prioritize planning and skills demonstrated through 3.5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Virtual Administrative Assistant
MACE Consulting
Santiago , Chile
06.2018 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Researched topics and events to support supervisor's work agenda and projects.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Hotel Front Desk Receptionist
Gran Hotel Germanía
Puerto Varas , Chile
09.2017 - 03.2018
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate Of Business Administration - Business Administration And Management
Universidad Tecnológica De Chile
Chile 03.2017 - 12.2018
Associate Of Business Administration - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL 05.2021 - Current
Skills
Writing reports
Bookkeeping
Meeting arrangements
Documentation and control
Executive presentations
Scheduling and calendar management
Customer and client relations
Project planning
Presentation design
Meeting minutes
Multi-line phone proficiency
Scheduling
Office management
Customer relations and communications
Travel planning
Administrative support
Business administration
Interests
Social media management
Timeline
Associate Of Business Administration - Business Administration And Management
Florida SouthWestern State College
05.2021 - Current
Virtual Administrative Assistant
MACE Consulting
06.2018 - Current
Hotel Front Desk Receptionist
Gran Hotel Germanía
09.2017 - 03.2018
Associate Of Business Administration - Business Administration And Management
Universidad Tecnológica De Chile
03.2017 - 12.2018