Catarena Coscia
Cypress,TX
Summary
Dynamic manager with a proven track record at Kickapoo Ranch Pet Resort, excelling in team leadership and customer service. Enhanced operational efficiency by resolving conflicts and mentoring staff, fostering a culture of collaboration. Experienced in data analysis and decision-making, driving profitability while ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Manager
Kickapoo Ranch Pet Resort
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Dog Trainer
Kickapoo Ranch Pet Resort
06.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Cy-Fair Senior High School
Cypress, TX05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Data analysis
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Problem-solving
Timeline
Manager
Kickapoo Ranch Pet Resort
06.2022 - Current
Dog Trainer
Kickapoo Ranch Pet Resort
06.2020 - Current
Cy-Fair Senior High School
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