Catarina Damron
WV
Summary
Highly organized and detail-oriented professional with experience managing complex schedules, coordinating communications, and ensuring smooth office operations. Skilled in client relations, problem-solving, and administrative tasks. Multilingual with strong interpersonal skills and a track record of supporting teams efficiently. Committed to delivering exceptional support in office, HR, and administrative environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
LEISURE TRAVEL CONSULTANT
National Travel
2026 - Current
- Developed personalized leisure travel itineraries tailored to client preferences and objectives.
- Consulted with clients to determine their travel objectives and preferences.
- Coordinated booking processes for flights, hotels, and excursions, ensuring seamless travel experiences.
- Researched destinations, accommodations, and activities for customer preferences.
- Communicated with vendors to secure reservations and service confirmations.
- Resolved customer inquiries and issues promptly, enhancing client satisfaction and loyalty.
- Participated in training sessions designed to enhance knowledge about new products or services offered by the company.
DATA ENTRY COORDINATOR
Agent Pipeline
2025 - 2026
- Entered, verified, and maintained large volumes of data in company systems, ensuring data integrity and confidentiality.
- Coordinated with various departments to facilitate smooth information flow and timely updates.
- Identified and resolved data issues proactively while preparing reports and assisting with administrative tasks, maintaining high attention to detail.
TRAVEL DESIGNER
Lazy Flavors
, Remote
2023 - 2025
- Designed and delivered 500+ bespoke luxury travel experiences across Portugal, generating repeat bookings and referrals through exclusive culinary events, wine tastings, and food tours.
- Built and managed partnerships with 50+ premium local providers, achieving a 100% booking confirmation rate and ensuring flawless, high-standard service delivery.
- Streamlined communication with international DMC partners, cutting response times by 30% while managing 50+ weekly requests with professionalism and discretion.
- Curated complex, multi-day itineraries with zero service failures, consistently exceeding luxury traveler expectations.
- Anticipated and resolved potential issues proactively, maintaining a 95%+ client satisfaction rate and reinforcing trust with global agencies.
- Leveraged fluency in English, Portuguese, and Spanish to strengthen international relationships and expand market reach.
RETAIL ASSOCIATE
Kiabi
2022 - 2022
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Educated customers about promotions and loyalty programs effectively.
- Participated in inventory management and restocking procedures.
- Adhered to store policies and safety procedures consistently.
- Operated cash register to process payments from customers.
BOOKSELLER
Edicare
2018 - 2020
- Assisted customers in selecting books based on interests and preferences.
- Organized and maintained inventory for efficient stock management.
- Collaborated with team members to create engaging book displays.
- Processed sales transactions using point-of-sale systems accurately.
- Conducted regular shelf checks to ensure books were in proper order.
- Resolved customer inquiries and provided exceptional service promptly.
- Greeted customers as they entered the store, providing friendly customer service.
Education
BACHELOR'S DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
ESHTE
08-2023
Skills
- Administrative tasks
- Administrative support
- Attention to detail
- Time management
- Proficiency in Microsoft office
- Organizational skills
- Adaptability
- Problem solving
Certification
- Certified Destination Specialist, Blue Ridge Community and Technical College, 07/01/25
- HR Foundations: Core Human Resources by SHRM (Linkedin) (Oct 2025)
- Administrative Human Resources by Linkedin (Oct 2025)
- Administrative Professional Foundations by Linkedin (Oct 2025)
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Italian
Limited
Timeline
LEISURE TRAVEL CONSULTANT
National Travel
2026 - Current
DATA ENTRY COORDINATOR
Agent Pipeline
2025 - 2026
TRAVEL DESIGNER
Lazy Flavors
2023 - 2025
RETAIL ASSOCIATE
Kiabi
2022 - 2022
BOOKSELLER
Edicare
2018 - 2020
BACHELOR'S DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
ESHTE