Catarina James
Orlando,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
4
4
years of professional experience
Work History
Sales Manager
Phoenix Bus Inc
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Assistant Front Desk Manager
Magic Moment Resort & Kids Club - Lakeside
07.2021 - 11.2022
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Assisted manager with guest check-in and check-out and provided customer service.
- Prepared weekly employee work schedules to meet operational needs.
- Enforced policies and procedures to increase efficiency.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Front Desk Receptionist
Magic Moment Resort And Kids Club
01.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
International Drive Value Center
10.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Nutrition
Universidade Federal De Campina Grande
Brazil11.2018
Skills
- Multilingual in Portuguese, English and Spanish
- Problem solving
- Conflict resolution
- Multitasking capabilities
- Active listening
Timeline
Sales Manager
Phoenix Bus Inc
11.2022 - Current
Assistant Front Desk Manager
Magic Moment Resort & Kids Club - Lakeside
07.2021 - 11.2022
Front Desk Receptionist
Magic Moment Resort And Kids Club
01.2021 - 06.2021
Sales Associate
International Drive Value Center
10.2019 - 01.2021
Bachelor of Science - Nutrition
Universidade Federal De Campina Grande
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