Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Catarina Morales

Green Bay,WI

Summary

Proactive Server, Membership Representative, and Customer Service Representative, with extensive experience in high-volume settings.Skilled in cash handling, customer engagement, training staff, and resolving conflicts. Known for creating welcoming atmospheres and exceeding sales goals, bringing strong multitasking abilities, and effective communication to every role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server and Host

Hinterland Brewing Company
Green Bay, WI
09.2024 - Current
  • Took orders for food and drinks and delivered them to guests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Prepared checks accurately and processed payments promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.

Bartender

Door County Brewing
Baileys Harbor, USA
05.2024 - Current
  • Enhanced customer experience by creating a welcoming atmosphere, greeting patrons and addressing any inquiries they had about the available beers.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Membership Representative

Salvation Army Kroc Center
Green Bay, USA
07.2022 - 06.2025
  • Advised executive leadership on strategic decisions related to membership offerings by providing detailed reports on trends, projections, and potential opportunities.
  • Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
  • Warmly welcomed over 100 guests per shift, coordinated check-ins, planned meetings, directed members to their destinations.
  • Signed many people up for classes and memberships while also informing others about certain services that were offered.
  • Answered calls and relayed information to customers and coworkers by using various platforms including Microsoft teams and email.

Customer Service Representative

Sunseekers By Rosie
Green Bay, USA
08.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enthusiastically welcomed customers and checked them into our system.
  • Worked as a team member to provide the highest level of service to customers.
  • Exceeded targeted sales goals by 20-25%. Informed customers about sales and promotions in a friendly and engaging manner.
  • Opened and closed the store, including counting cash and cleaning.

Education

Marketing -

University of Wisconsin
Green Bay, WI
05.2026

High School Diploma -

Luxemburg-Casco High School
Luxemburg, WI
05.2022

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Outgoing Personality
  • Works well under pressure
  • Team collaboration
  • Sales strategy

Certification

First Aid/CPR Certified

References

References available upon request.

Timeline

Server and Host

Hinterland Brewing Company
09.2024 - Current

Bartender

Door County Brewing
05.2024 - Current

Customer Service Representative

Sunseekers By Rosie
08.2023 - 08.2024

Membership Representative

Salvation Army Kroc Center
07.2022 - 06.2025

Marketing -

University of Wisconsin

High School Diploma -

Luxemburg-Casco High School

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