Catarina Good
Polk City,IA
Summary
Highly organized and detail-oriented professional with over 4 years of experience in program coordination, customer service, and case management. Strong communicator and, managing high-volume client communication, and delivering efficient service in legal and public service environments. Proven ability to handle sensitive information with professionalism and meet tight deadlines with accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
License Reinstatement Coordinator
Polk County Attorney's Office
04.2023 - Current
- - Coordinate payment plans for individuals seeking driver's license reinstatement
- - Communicate with clients over the phone and in-person to ensure compliance and understanding
- - Facilitate collections workshops and collaborate with other departments to maintain accurate records
Program Assistant
Polk County Attorney's Office
01.2022 - 04.2023
- - Assisted with truancy programs and scheduling of face-to-face appointments
- - Created and managed payment plans for individuals with legal obligations
- - Provided frontline support to clients and maintained case documentation
Office Generalist
Polk County Attorney's Office
04.2021 - 01.2022
- Attentive listening and problem solving
- Kept work areas clean and neat to promote efficient operations.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
Education
High School Diploma -
Louisa Muscatine High School
Letts, IA01.2018
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Des Moines Area Community College
Des Moines, IASkills
- - Organization & Time Management
- - Verbal & Written Communication
- - Customer Service
- - Microsoft Excel
- - Detail-Oriented
- - Problem Solving
- - Document management
- - Time management
Certification
- HIPAA Compliance Training
Timeline
License Reinstatement Coordinator
Polk County Attorney's Office
04.2023 - Current
Program Assistant
Polk County Attorney's Office
01.2022 - 04.2023
Office Generalist
Polk County Attorney's Office
04.2021 - 01.2022
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Des Moines Area Community College
High School Diploma -
Louisa Muscatine High School
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