CATELIN ZEIGLER
San Antonio,TX
Summary
Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Frost Bank
07.2024 - 09.2025
- Assisted customers with inquiries, resolving issues efficiently through effective communication.
- Managed account updates and transactions, ensuring accuracy and compliance with bank policies.
- Collaborated with team members to streamline processes, improving response times for customer requests.
Team lead
Smoothie King
02.2024 - 06.2024
- Cultivated a team-focused environment that boosted productivity and morale.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members, fostering skill development and teamwork.
Customer Service Representative
TayMax Planet Fitness
05.2023 - 02.2024
- Managed customer inquiries and suggestions with professionalism
- Established positive relationships with members and team
- Assisted in training new team members on customer service protocols and systems.
Cashier
Walmart
07.2021 - 01.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Collaborated with team members to ensure smooth checkout operations during peak hours.
- Implemented strategies to improve checkout speed, reducing wait times for customers.
Guest Service Associate
Cedar Fair
06.2020 - 08.2022
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Assisted in maintaining cleanliness and organization of guest areas to enhance visitor experience.
- Collaborated with team members to ensure efficient operations during peak attendance periods.
Education
High School Diploma -
Memorial Early College High School
New Braunfels, TX05.2022
Business Management -
The University of Texas At San Antonio
San Antonio, TX08.2024
Skills
- Attention to detail
- Customer focus
- Conflict resolution
- Workload management
Timeline
Contact Center Representative
Frost Bank
07.2024 - 09.2025
Team lead
Smoothie King
02.2024 - 06.2024
Customer Service Representative
TayMax Planet Fitness
05.2023 - 02.2024
Cashier
Walmart
07.2021 - 01.2022
Guest Service Associate
Cedar Fair
06.2020 - 08.2022
High School Diploma -
Memorial Early College High School
Business Management -
The University of Texas At San Antonio