La'Tasha Flowers
Hilliard
Summary
Eager and enthusiastic employee with exceptional organizational skills, who can multitask, while also having attention to detail.
Overview
18
18
years of professional experience
Work History
Contact Center Representative
IQVentures
Dublin, OH
05.2024 - Current
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries efficiently using CRM software, enhancing response time and accuracy.
- Collaborated with team members to streamline call handling processes, improving workflow efficiency.
- Trained new representatives on company policies and procedures, fostering team development and knowledge sharing.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Managed collections for high-volume accounts, ensuring timely payments and resolution of disputes.
- Developed strategies to enhance recovery rates through effective communication and negotiation techniques.
- Trained and mentored junior agents on best practices in collections and customer service standards.
Bartender/Server
5 Star Staffing Solutions
Columbus, OH
12.2016 - 07.2024
- Job assignments for buffet serving and bartending for private catered events, fill-in for short staffed catering contractors.
- Jobs vary depending on demands.
Collections Specialist
Alliance Data
Columbus, OH
01.2019 - 05.2024
- Streamlined collections processes to enhance operational efficiency.
- Managed customer accounts, ensuring timely payments and resolution of disputes.
- Analyzed collection trends to identify areas for process improvement.
- Developed training materials for new team members on best practices in collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Admin, CRM and Resolution Customer Service
Community Choice Financial
Dublin, Ohio, USA
09.2017 - 11.2019
- Provide a great experience for our visitors, customers, vendors, and associates.
- Answer and direct incoming telephone calls.
- Greet visitors, vendors, and associates upon arrival in a prompt, polite, and helpful manner.
- Sign for packages and deliveries.
- Sort and distribute mail to appropriate staff each day.
- Place office supply orders.
- Unload and check supply orders when delivered and stock designated areas.
- Various data entry, account maintenance, and administrative tasks as assigned.
Environmental Services
OhioHealth - Grant Medical Center
Columbus, Ohio, USA
01.2017 - 03.2018
- Cleaning and sanitation of hospital, common areas and other areas are assigned, (i.e., patient rooms, emergency department, fitness center, bathrooms and all other common areas).
Home Health Aide
Friendly Care Inc.
Canal Winchester, OH
02.2017 - 04.2017
- Going to client's homes and do/assist with household chores (i.e., dishes, laundry, vacuuming, dusting and making beds, etc.).
- Run errands (i.e., go grocery shopping, dry cleaning and prescriptions) and assist them with their personal care.
- Also, document everything by hand on the proper forms.
Housekeeper
National Church Residences
08.2011 - 06.2015
- Customer service, cleaning the facility and common areas.
- Residence apartments, laundry and light maintenance if needed.
Personal Assistant/Shampooer to the Owner
Draf-10 Head To Toe Salon
09.2007 - 08.2011
- Hair stylist and assistant to the owner- Customer service representative, receptionist work(i.e, scheduling and or canceling appointments, answering phones and short hand note taking), one on one consultations, cutting(shears and clippers), massage manipulations for client relaxation, relaxers, perms, sewins(extensions), glue in weave styles, color services, bleaching services, natural hair, facial waxing, lash extensions, up-charging(selling products) and cash handling, cleaning areas and sanitation of equipment.
Education
Bartending and Barista Certificate - undefined
01.2018
Licensed cosmetologist - undefined
Nationwide Beauty Academy
01.2007
Skills
- Organizational skills
- Multitasking
- Attention to detail
- Data Entry
- Microsoft Office
- Outlook
Timeline
Contact Center Representative
IQVentures
05.2024 - Current
Collections Specialist
Alliance Data
01.2019 - 05.2024
Admin, CRM and Resolution Customer Service
Community Choice Financial
09.2017 - 11.2019
Home Health Aide
Friendly Care Inc.
02.2017 - 04.2017
Environmental Services
OhioHealth - Grant Medical Center
01.2017 - 03.2018
Bartender/Server
5 Star Staffing Solutions
12.2016 - 07.2024
Housekeeper
National Church Residences
08.2011 - 06.2015
Personal Assistant/Shampooer to the Owner
Draf-10 Head To Toe Salon
09.2007 - 08.2011
Bartending and Barista Certificate - undefined
Licensed cosmetologist - undefined
Nationwide Beauty Academy