Yvonne Price
Waxahachie
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
Baylor Scott & White Medical Center
03.2023 - Current
- Answered phone calls for nine physician within Sports Medicine Orthopedics medical facility regarding scheduling appointments and patient inquiries.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
Document Review Specialist
Conduent Business Solutions
05.2021 - 02.2023
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TXSkills
- Project Support
- Data Representation
- Electronic Document Preparation
- Organizational Skills
- Customer Service
- Computer Skills
- People Skills
- Problem Resolution
- Active Listening
- Data Entry
- Call Control
- Scheduling
Timeline
Contact Center Representative
Baylor Scott & White Medical Center
03.2023 - Current
Document Review Specialist
Conduent Business Solutions
05.2021 - 02.2023
High School Diploma -
Waxahachie High School
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