Catelyn May
Prattville,AL
Summary
Certified medical assistant and licensed health
insurance agent with experience in remote
healthcare and call center environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Willis Towers Watson
08.2023 - Current
- Licensed health insurance agent, appointed with multiple carriers
- Assisting Medicare eligible beneficiaries with enrollment in Medicare Advantage and/or standalone prescription drug plans.
Supervisor
Everise
01.2021 - 09.2022
- Chat and voice based sales manager for multiple companies, including H&R Block, Blue Cross & Blue Shield, and United Health Group
- Managing a team of 15-40 fully remote agents in a call center environment
- Monitoring performance and coaching to standards
- Hiring, onboarding, and training agents quarterly, including licensed health insurance agents during Medicare annual enrollment period
- Utilizing and conducting employee training on Salesforce CRM.
Clinic Assistant
Alabama Department of Public Health
12.2019 - 01.2021
- Vital signs and lab work (Hgb levels) for women, infants, and children in the WIC program and Wise Women program (women 65+)
- Scheduling and phone appointments
- Phone interviews and eligibility documentation verification.
Medical Assistant
Baptist Health of Central Alabama
09.2017 - 01.2020
- Outpatient surgery medical assistant
- Pre-surgical documentation and preparation
- Recording current medications, vital signs, pain level, and known allergies
- Assisting with discharge paperwork and patient post operative education
- Also worked as patient care technician PRN in cardiac intensive care unit within same hospital system.
Assistant Manager
hhgregg
11.2012 - 05.2014
- Managing appliance sales team towards meeting and exceeding revenue goals
- Scheduling employees for effective coverage with minimal overhead
- Coordinating deliveries and replenishment according to company standards.
Office Manager
Pratt Court Baptist Church
05.2009 - 04.2014
- Part time employment (20 hours per week)
- Performing basic bookkeeping and accounting tasks, including payroll, quarterly tax preparation, and coordination of gifts
- Utilizing QuickBooks and Microsoft Excel
- Answering phones and returning voicemails
- Organization and maintenance of records.
Customer Service Manager (CSM)
Walmart
03.2007 - 06.2012
- Managing customer service desk and supervising front end employees (cashiers)
- Overseeing returns and exchanges, including training employees according to SOPs and monitoring adherence to company guidelines
- Performing cash handling, deposits, and register audits.
Education
Bachelor of Science in Psychology, Industrial/Organizational -
Capella University
04.2021
Skills
- Microsoft Office Suite (Advanced Excel)
- Call center platforms (Avaya and Genesys)
- Electronic health record systems (Cerner)
- Google Suite
- Salesforce
- Patient Care
- Physiology Knowledge
- Vital Signs
- Anatomy Knowledge
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Phlebotomy Technician (CPT)
- CNA
- Accident & Health Insurance License, 08/01/21, 10/01/23, NPN 19923258, AZ, GA, IL, IN, MA, MO, NC, NJ, OH, OK,PA, SC, TN, TX, WI
Licenses
Accident & Health Insurance License, 08/01/21, 10/01/23, NPN 19923258, AZ, GA, IL, IN, MA, MO, NC, NJ, OH, OK,PA, SC, TN, TX, WI
Timeline
Licensed Health Insurance Agent
Willis Towers Watson
08.2023 - Current
Supervisor
Everise
01.2021 - 09.2022
Clinic Assistant
Alabama Department of Public Health
12.2019 - 01.2021
Medical Assistant
Baptist Health of Central Alabama
09.2017 - 01.2020
Assistant Manager
hhgregg
11.2012 - 05.2014
Office Manager
Pratt Court Baptist Church
05.2009 - 04.2014
Customer Service Manager (CSM)
Walmart
03.2007 - 06.2012
Bachelor of Science in Psychology, Industrial/Organizational -
Capella University
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