Catelyn Tschida

• Prepared espresso beverages and specialty drinks to match recipe standards and guest preferences.
• Operated POS system to process orders, payments, and modifications accurately.
• Restocked syrups, beans, milk, and supplies to support continuous service.
• Maintained clean, sanitary workstations, equipment, and service areas throughout shift.
• Delivered attentive customer service, resolving order issues with professionalism and speed.
• Trained new baristas on drink preparation, station setup, and workflow expectations.
• Managed opening and closing tasks, including setup, cleanup, and daily cash reconciliation.
• Pleasantly interacted with customers during hectic periods to promote a fun, a fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Delivered knowledgeable service across apparel, footwear, and sporting goods departments
• Assisted customers with product selection, sizing, and store navigation
• Processed sales transactions accurately using point-of-sale systems
• Replenished merchandise and maintained organized, shoppable sales floors
• Supported fitting room operations by returning items and managing recovery
• Learned product features to answer customer questions confidently
• Tracked inventory and reported low-stock items to maintain availability

• Prepared espresso beverages and specialty drinks following café recipes and quality standards.
• Operated POS system to process orders, handle payments, and support smooth service flow.
• Maintained clean, organized workstations, equipment, and customer-facing areas throughout shifts.
• Restocked milk, syrups, coffee beans, and supplies to prevent service interruptions.
• Assisted new team members with beverage procedures, workflow expectations, and station setup.
• Managed multiple customer orders efficiently during peak rush periods while maintaining accuracy.
• Followed food safety, sanitation, and handling procedures for beverages, ingredients, and service areas.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• Dean's List Spring 2025- Spring 2027
• Awarded Payne Family Impact scholarship
• Theories of Counseling, Psychological Disorders, Social Psychology, Psychology of Gender, Psychological Statistics, Family Communication, Social Gerontology, and Introduction to Social Work.
• Professional Development: Professional Development

Brave Mentoring — Executive Mentor | Fall 2021–Spring 2023

• Helped develop lessons and guide high school mentors in supporting younger students.
• Built leadership, communication, and peer mentoring skills.

Next Step Mentoring — Founder | In Development

• Building on my Brave Mentoring experience to develop a mentoring program focused on mental health awareness, supportive relationships, and suicide prevention.
• Working to bring the program to Missoula schools, with college students guiding high school mentors who support younger students.