Catelynn Ruggiero
Lancaster
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Buffalo
06.2024 - Current
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Communicated effectively with team members while performing duties under pressure.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
Clerical Assistant
Duplicating Consultants
Buffalo
05.2023 - 05.2024
- Maintained a positive attitude when interacting with clients to resolve issues or answer questions regarding services rendered by company.
- Effectively monitored and upheld records for over 100 copier machines.
- Generated weekly billing reports sent out by mailing, faxing or emailing invoices to the corresponding customers.
- Handled all customer supply orders and prepared shipping documents and mailing labels.
Food Service Worker
Macys Place Pizzeria
Cheektowaga
08.2021 - 05.2023
- Provided excellent customer service by taking orders and addressing customer inquiries promptly.
- Operated cash register to process cash, and credit card transactions.
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Prepared and assembled pizzas according to customer specifications and quality standards.
Assistant Food Service Manager
Rachels Mediterranean Grill
Lancaster
09.2018 - 04.2021
- Maintained high standards of customer service and food quality for over 200 customers daily, leading to an increase in positive reviews.
- Oversaw cash handling processes and ensured accurate financial transactions.
- Resolved customer inquiries and complaints to ensure a positive dining experience.
- Implemented sanitation procedures to maintain compliance with health regulations.
Education
Bachelor Of Science (B.S) - Criminal Justice
Buffalo State University
Buffalo, NY,06.2022
Extracurricular Activities
Buffalo State Women's Soccer
Awards
Deans list (2018-2022)
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
Clerical Assistant
Duplicating Consultants
05.2023 - 05.2024
Food Service Worker
Macys Place Pizzeria
08.2021 - 05.2023
Assistant Food Service Manager
Rachels Mediterranean Grill
09.2018 - 04.2021
Bachelor Of Science (B.S) - Criminal Justice
Buffalo State University
Similar Profiles
Lakisha BuntingLakisha Bunting
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Elaine Haronid Jimenez RodriguezElaine Haronid Jimenez Rodriguez
Transportation Security Officer, TSO at Transportation Security Administration, TSATransportation Security Officer, TSO at Transportation Security Administration, TSA
Krystal LambertKrystal Lambert
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA
Kayla IngramKayla Ingram
Airport Security Agent at Transportation Security Administration, TSAAirport Security Agent at Transportation Security Administration, TSA
Aleia GaryAleia Gary
Linehaul Operations Manager at Old Dominion Freight Line, Inc.Linehaul Operations Manager at Old Dominion Freight Line, Inc.