Tyler Le
Federal Way
Summary
Dynamic Transportation Security Officer with proven expertise in security management and exceptional customer service at the Department of Homeland Security. Skilled in operating advanced screening technologies and fostering a safe travel environment. Bilingual communicator adept at resolving concerns and enhancing passenger experiences while ensuring compliance with TSA regulations.
Overview
4
4
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
Seattle
03.2024 - Current
- Conduct security screenings of passengers, baggage, and cargo in accordance with TSA regulations to ensure the safety of airline travel.
- Operate screening equipment, including X-ray machines, metal detectors, and body scanners, to identify prohibited items and maintain safety protocols.
- Provide customer service to passengers by explaining security procedures, addressing concerns, and ensuring a smooth and efficient screening process.
- Enforce federal regulations and guidelines, reporting any security threats, irregularities, or violations to supervisors for further investigation.
- Collaborate with team members to maintain a secure and safe environment while ensuring compliance with all TSA security standards.
- Perform thorough document checks and assist with identifying and resolving potential security risks in both domestic and international travel.
- Participate in continuous training programs to stay current with TSA protocols, technologies, and emergency response procedures.
Barista and Cashier
Bobalust
Federal Way
04.2022 - 01.2024
- Prepare and serve high-quality bubble tea beverages and snacks in a fast-paced environment, ensuring consistency and customer satisfaction.
- Handle customer transactions efficiently, process payments through POS systems, and maintain accurate cash handling procedures.
- Provide excellent customer service by engaging with guests, addressing inquiries, and resolving any concerns to enhance their overall experience.
- Maintain cleanliness and organization of the workspace, including restocking supplies, cleaning equipment, and ensuring health and safety standards are met.
- Work collaboratively with team members to ensure smooth operations during peak hours and contribute to the achievement of sales goals.
- Foster a welcoming and positive atmosphere, consistently receiving positive customer feedback for friendly service and product quality.
Education
Business Management -
Highline College
Des Moines, WA08.2027
Skills
- Customer service and support
- Communication skills
- Time management
- Guest services
- Leadership
- Bilingual proficiency
- First aid certification
- Security management
- Computer literacy
- Documentation review
- Physical examinations
- Food service operations
- Microsoft Word and Excel
- Organizational skills
- Team collaboration
Timeline
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
03.2024 - Current
Barista and Cashier
Bobalust
04.2022 - 01.2024
Business Management -
Highline College