Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katherine Garcia

Summary

Unique work experience in various fields resulting in Talented administrative support, professional, offering versatile office management skills, and proficiency in MS Office (Word, Excel, PowerPoint, Access and Outlook) programs and knowledge of security regulation. A problem solver, strong planner, who readily adapts to change. Works independently and exceeds expectations. Bi-lingual (English/Spanish) Typing 50 WPM. Call Center-High Volume Calls (Inbound, Outbound) Able to juggle multiple priorities and meet tight deadlines without compromising quality. Recognized for delivering unparalleled customer service. Quick learner, motivated, and extremely hard working, confident and, energetic. A verifiable record of accomplishment of success backed by impeccable references.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Transportation Security Officer

Department Of Homeland Security, TSA
Miami, FL
12.2019 - Current

From 6/20/2024 To: Current

Hours per week: 40 Salary: 65,067 Grade F Step 02


From 3/5/2023 To: 6/20/2024

Hours per week: 40 Salary: 61,075 Grade F Step 01


From 1/28/2020 To: 3/5/2023

Hours per week:40 Salary: 47,105 Grade E Step 01

From 12/09/2019 To: 1/28/2020

Hours per week: 40 Salary: 37,000 Grade D Step 02

  • Conducted security screenings of passengers and luggage to ensure compliance with safety regulations.
  • Operated advanced screening equipment, including X-ray machines and metal detectors, enhancing detection efficiency.
  • Collaborated with law enforcement agencies to address security concerns and improve response protocols.
  • Trained new officers on operational procedures, promoting adherence to best practices in transportation security.
  • Implemented process enhancements that streamlined passenger flow while maintaining high-security standards.
  • Analyzed security incidents and developed strategies to mitigate risks, contributing to overall safety improvements.
  • Mentored junior officers in effective communication techniques for managing diverse passenger interactions.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Supported law enforcement agencies during investigations involving airport security incidents or breaches.

Front Desk Manager

R&H Salon and Spa/Peter of London
Miami, FL
03.2018 - Current
  • Open/Close Salon, answer phone calls, book appointments, have personal relationships with each client/hairstylist.
  • Use cash register, receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Daily Inventory, cleaning, monitoring money, training and staffing.
  • Taking color classes and any hair class necessary to have knowledge when new clients call to book appointments.
  • Have trust with each hairstylist as I am responsible for their daily tips given at the end of the week.
  • Work with excel and Millennium (booking software) distribute salary checks every week, make deposits, send and receive mail.
  • Co Owner- Harshita Bhaskar +91 96675 42396

Customer Service Manager

Grove Isle Condominium Association
Miami, FL
01.2015 - Current
  • Assisting the resident's home as it needed services which includes; maintain office, and homes cleanliness, personal driver, errands, filing, and answering phone, mail services, buying of supplies, and other responsibilities as request it.
  • Property Assistant Manager- Ivett Rodriguez (305) 856-4387

Customer Service Manager/Cash Wrap Supervisor/Lead shift Manager

Miami Seaquarium
Key Biscayne, FL
04.2006 - 08.2013
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Daily Inventory, cleaning, monitoring money, training and staffing.
  • Supervisor- Luco Pierre (305) 761-1192

Education

Associate of Arts - Fashion Merchandising

Miami International University of Art & Design
01.2016

High School Diploma - undefined

Booker T. Washington Senior High School
01.2008

Skills

  • Office Skills: Office Management, Spreadsheets/Reports, Front-Desk Reception, Records Management, Event Management, Executive Support, Database Administration, Calendaring, Travel Coordination, Heavy Call Center & Call Logging, Customer Service, Heavy Data Entry, Accounts Payable/Receivables, Cash Handling
  • Computer Skills: MS Word, MS Outlook, MS Publisher, MS Excel, MS Access, File Maker Pro, MS PowerPoint, MS Project, Windows
  • Integrity and honesty
  • Customer service and assistance
  • Incident reporting
  • Passenger communication
  • Suspicious activity identification
  • Report development
  • Threat mitigation
  • Detailed documentation
  • Problem-solving
  • Time management
  • Attention to detail

Certification

  • Exceptional Employee of the Month 2015
  • Scholars of Fashion Recipient 2015 & 2016
  • Fashion Designer of the Future Winner 2016

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Transportation Security Officer

Department Of Homeland Security, TSA
12.2019 - Current

Front Desk Manager

R&H Salon and Spa/Peter of London
03.2018 - Current

Customer Service Manager

Grove Isle Condominium Association
01.2015 - Current

Customer Service Manager/Cash Wrap Supervisor/Lead shift Manager

Miami Seaquarium
04.2006 - 08.2013

High School Diploma - undefined

Booker T. Washington Senior High School

Associate of Arts - Fashion Merchandising

Miami International University of Art & Design
Katherine Garcia