Travis Miller
North Haven,CT
Summary
Detail-oriented professional with extensive experience in security monitoring and threat detection. Skilled in de-escalation techniques and policy enforcement. Track record of enhancing safety standards and providing exceptional customer service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Transportation Security Officer
TSA
New Haven, CT
03.2025 - Current
- Conducted security screening of passengers and baggage to ensure safety compliance.
- Operated advanced scanning equipment to detect prohibited items effectively.
- Collaborated with team members to maintain a secure environment at checkpoints.
- Enforced TSA regulations and procedures while providing excellent customer service.
Driver
Uber
01.2020 - Current
- Delivered timely and safe transportation services to diverse clientele across various locations.
- Navigated complex routes efficiently using GPS technology and real-time traffic updates.
- Maintained high customer satisfaction through effective communication and problem-solving skills.
- Assisted in training new drivers on best practices for safety and customer service standards.
Correctional Officer
State Of Connecticut Department Of Correction
Uncasville, CT
08.2022 - 04.2024
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety and order within the facility.
- Collaborated with staff to develop and implement inmate rehabilitation programs.
- Managed crisis situations, employing de-escalation techniques to resolve conflicts effectively.
Program Specialist
The Arc of Greater New Haven
North Haven, CT
02.2022 - 03.2023
- Developed and implemented program strategies to enhance service delivery for individuals with disabilities.
- Coordinated training sessions for staff, focusing on best practices in disability support and advocacy.
- Monitored program effectiveness, providing recommendations for process improvements based on participant feedback.
- Collaborated with community organizations to expand resource access for program participants and their families.
Direct Support Counselor
HART Inc
North Haven, CT
06.2022 - 08.2022
- Provided individualized support to clients with diverse needs, fostering independence and personal growth.
- Developed and implemented tailored care plans to enhance client engagement and well-being.
- Collaborated with interdisciplinary teams to ensure comprehensive service delivery for clients.
- Monitored progress and adjusted strategies based on client feedback and evolving needs.
Police Officer Recruit
New Haven Police Department
New Haven, CT
09.2018 - 02.2019
- Enforced laws and regulations to maintain public safety and order.
- Conducted traffic stops and issued citations for violations.
- Assisted in criminal investigations by gathering evidence and interviewing witnesses.
- Collaborated with community members to foster trust and improve relations.
Telecommunications Technician / Installer
Comcast
North Haven, CT
05.2008 - 09.2018
- Installed and maintained telecommunications equipment, ensuring optimal network performance.
- Diagnosed and resolved technical issues for residential and commercial clients efficiently.
- Conducted routine inspections of systems to uphold service quality standards.
- Collaborated with cross-functional teams to streamline installation processes and improve customer satisfaction.
Education
High School Diploma -
Branford High School
Branford, CT06-2007
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security Monitoring & Threat Detection
- Correctional Facility Operations
- Public Safety & Law Enforcement Support
- Incident Reporting & Documentation
- Customer Service & Public Interaction
- Telecommunications Installation & Troubleshooting
- Networking & Internet Protocol (TCP/IP)
- VoIP & RF Cable Systems
- OSHA Safety Standards
- Teamwork & Communication
Languages
English
Timeline
Transportation Security Officer
TSA
03.2025 - Current
Correctional Officer
State Of Connecticut Department Of Correction
08.2022 - 04.2024
Direct Support Counselor
HART Inc
06.2022 - 08.2022
Program Specialist
The Arc of Greater New Haven
02.2022 - 03.2023
Driver
Uber
01.2020 - Current
Police Officer Recruit
New Haven Police Department
09.2018 - 02.2019
Telecommunications Technician / Installer
Comcast
05.2008 - 09.2018
High School Diploma -
Branford High School