Catera Andrews
Lake Worth
Summary
Motivated and dedicated with strong communication, organization, and problem-solving skills. Experienced in balancing responsibilities while demonstrating exceptional time management, resilience and adaptability. currently pursuing higher education with a commitment to personal and professional growth. Skilled at working independently and collaboratively, managing multiple priorities, and maintaining a positive attitude in fast-paced environments. Eager to contribute a strong work ethic, reliability, and a willingness to learn in a professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Titan International
Boca Raton, FL
10.2023 - 09.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Assisted in implementing emergency procedures during critical situations to maintain order.
- Collaborated with law enforcement to provide support during investigations as needed.
- Responded swiftly to alarms, ensuring quick resolution of security breaches or disturbances.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Dispatcher
Nation Safe Drivers
Boca Raton, FL
07.2022 - 02.2023
- Coordinated emergency roadside assistance requests to ensure timely service delivery.
- Utilized dispatch software to track vehicle locations and optimize response times.
- Communicated effectively with service providers to relay customer needs and updates.
- Managed multiple calls simultaneously while maintaining composure under pressure.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Warehouse
FedEx
Boca Raton, FL
04.2020 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Representative
Infinity Sales Group
Boca Raton, FL
02.2020 - 11.2020
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Analyzed market trends to identify new business opportunities and optimize sales approaches.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Resolved customer inquiries promptly, ensuring high levels of service quality and retention.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Account Service Representative
Teleperformance
Boca Raton, FL
02.2018 - 12.2019
- Managed customer accounts, ensuring accurate and timely resolution of inquiries and issues.
- Developed strong relationships with clients to enhance customer satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Trained new representatives on best practices for account management and customer engagement techniques.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Negotiated contract terms with clients, securing favorable agreements that promoted long-term business growth.
Education
High School Diploma -
Village Academy
Delray Beach, FL05.2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Computer proficiency
- Client relations
- Team development
- Documentation
- Data collection
- Prioritization
- Customer relationship management (CRM)
- Quality control
Certification
CLASS D Security License
Microsoft Certified Professional (MCP)
Life and Variable Annuity Insurance License
Timeline
Security Officer
Titan International
10.2023 - 09.2024
Dispatcher
Nation Safe Drivers
07.2022 - 02.2023
Warehouse
FedEx
04.2020 - 09.2021
Sales Representative
Infinity Sales Group
02.2020 - 11.2020
Account Service Representative
Teleperformance
02.2018 - 12.2019
High School Diploma -
Village Academy