Caterina Durham
Linkedin.com/in/caterina-durham/
Summary
Hospitality Management major with a Marketing minor, focused on enhancing guest experiences, and driving organizational success. Experienced in hotel operations, event planning, sales, and marketing, with proven leadership and customer service skills. Committed to growing within the luxury hotel and resort industry, while building meaningful connections with industry professionals.
Overview
3
3
years of professional experience
Work History
Hotel Supervisor
Acadia Hotel Downtown
Bar Harbor, Maine
04.2025 - Current
- Supervise daily hotel operations and coordinate staff across front desk, housekeeping, and maintenance.
- Ensure high guest satisfaction by addressing concerns and maintaining quality control of rooms and facilities.
- Manage staff schedules, inventory, and resolve operational issues as needed.
Front Desk Associate
Hampton Inn Dover
Dover, NH
04.2025 - 04.2025
- Greeted guests, processed check-ins/check-outs, and handled reservations and payments.
- Responded to guest inquiries, resolved issues, and provided information on hotel amenities.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
Call Center Representative
McGee Toyota of Epping
Epping, NH
06.2024 - 12.2023
- Answered customer calls, scheduled appointments, and made retention calls.
- Managed customer questions and concerns.
Sales Associate
Renaissance Group
Portsmouth, NH
06.2023 - 03.2023
- Sold AT&T service plans and assisted customers in purchasing new phones.
- Helped customers select plan options and followed up to ensure customer satisfaction.
Marketing Associate
Gourmet Dining
Glassboro, NJ
03.2023 - 09.2022
- Organized school dining marketing events, including theme nights, meet and greets, and superfoods of the month.
- Created, managed, and uploaded marketing content to social media platforms, Instagram, Facebook, and Twitter.
Assistant Wedding Planner Internship
Wedding Planning Agency
Exeter, NH
08.2022 - 08.2021
- Assisted local wedding planner on two different occasions at destination weddings.
- Helped prepare the rehearsal dinner, wedding ceremony, reception, and brunch.
- Coordinated with caterers, the DJs, venue owners, and the bride and groom to ensure a successful ceremony weekend.
Education
Bachelor of Science - Hospitality Management
Johnson and Wales University
Online05.2026
Skills
- Guest relations and customer service
- Quality assurance
- Event coordination
- Staff scheduling and collaboration
- Proficient in Canva, Hootsuite, Microsoft Word, Excel, and PEP
- Project management
- Marketing strategies
Awards
- Presidential Scholars of Excellence list, Rowan University
- American Marketing Association Student Senator, Rowan University
- Honorary Eta Sigma Delta Honors Society Member, University of New Hampshire
Leadership Projects
- Project Coordinator, American Marketing Association Project, Camden, NJ, 09/22, 02/23, Created marketing plan and helped outline social media platforms for local nonprofit organizations.
Timeline
Hotel Supervisor
Acadia Hotel Downtown
04.2025 - Current
Front Desk Associate
Hampton Inn Dover
04.2025 - 04.2025
Call Center Representative
McGee Toyota of Epping
06.2024 - 12.2023
Sales Associate
Renaissance Group
06.2023 - 03.2023
Marketing Associate
Gourmet Dining
03.2023 - 09.2022
Assistant Wedding Planner Internship
Wedding Planning Agency
08.2022 - 08.2021
Bachelor of Science - Hospitality Management
Johnson and Wales University
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