Caterina Rinaldi

• Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
• Carried out day-day-day duties accurately and efficiently.
• Documented all required information regarding cargo weight and destination.
• Deiced aircraft and guided to proper gate and runway positions.
• Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
• Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

• Developed positive and productive relationships with kids, parents and staff.
• Engaged participants in recreational activities and team-building exercises.
• Supervised groups of up 25 children under age 7 from arrival through departure at end of activity.
• Planned and evaluated recreation and fun activities with recreation director to support the birthday celebration.
• Maintained inventory of supplies and equipment.
• Scheduled events in recreation facilities and monitored facility conditions.
• Enhanced customer service based on feedback from guests.
• Assigned schedules and specific tasks to workers for optimal coverage.

Complete until 6th semester.

• Member of [Honor's Society Name]Phi Tetta Kappa, Beta Xi Chapter since September 2021
• Dean's List December 2021 [3.75-4.00 average point]
• Honor Roll September 2021 [3.50-3.74 average point]