Caterria L. Holliday, PM
Jacksonville
Summary
Excellence driven professional .Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Manager
Crowley
01.2023 - 12.2023
- Developed project plans identifying key issues, approaches and performance metrics within Smartsheet.
- Created a LinkedIn learning training path for New Hires and Former PM's to enhance their skill sets
- Led and Implemented Oracle Expenses Project
- Led and Implemented Oracle PPM Project
- Led and outlined work plans,determined resources within Smartsheets FileNet decommissioning Project
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 30 team members engaged in administering complex IT infrastructure.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Implemented Wind BU into PPM Module ( Project portfolio management)
IT Project Manager
Tata Consultants/ Oracle
04.2022 - 11.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Improved application performance by determining root cause of issues and resolving.
- Developed, implemented and optimized stored procedures and functions using SQL.
- Devised high-quality database solutions ranging in size and complexity, increasing productivity and improving data sharing.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Led and managed staff of 20 team members engaged in administering complex IT infrastructure
Project Manager- Contractor
Union Bank Of California / Genunet
11.2021 - 04.2022
- Transferred commercial lending rates from Libor to SOFR
- Well versed in Salesforce systems
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
Project Coordinator
Tata Consultants/ Morgan Stanley/ Oracle
12.2020 - 11.2021
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Gathered requirements for ongoing projects and organized details for management use.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
Project Manager, PMO
Bank of America
10.2018 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Provided Loan IQ Application support and provided support to other applications that required Loan IQ data
- Primary responsible for correcting and analyzing boarding elements and booking deals to Loan IQ
- Worked with Scrum team to test and certify application features before deploying to production.
- Mapped current business and operational processes and recommended areas for improvement.
- Completed Loan IQ reporting feedback to the support team and Market leaders as needed.
- Assisted with new business leads and product initiatives and provided system solutions.
Project Manager / Loan IQ Administrator
Bank of America
09.2017 - 10.2018
- Processed commercial loans with attorneys and client teams for commercial Middle Market, Business Banking and Small Business customers
- Provided system support on Loan IQ
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
Sr Retail Loan Processor
Carrington Mortgage
05.2015 - 07.2017
- Processed FHA, VA, and Conventional loans according to investor guidelines
- Awarded Employee of the month
- Awarded top producer in volume and production
- Review, analyze, and calculate qualifying income documentation from personal tax returns to more complex business tax returns
- Checking files for completeness and accuracy
- Review and analyze property valuations, assets, and credit reports
- Sustain a successful pipeline between 50-68 loans
Senior Loan Processor
Springleaf Financial Services
09.2013 - 03.2015
- Processed merchant and dealer loans under various loan programs
- Analyzed loan documents including loan applications, credit reports, title, personal and business tax returns, asset statements, and evidence of insurance
- Awarded top Loan Processor for 2013 and 2014
- Maintained a successful pipeline 30-40 Loans
- Responsible for updating the status of the loan to borrower's and loan officers
- Clear stipulations after underwriting Approval
Loan Processor
PHH Mortgage
08.2012 - 04.2013
- Maintained and implemented exceptional organizational skills
- Processed FHA, VA, and
- Conventional loans according to program guidelines
- Reviewed and analyzed loan documentation
- Ordered appraisals, title commitments, insurance, and scheduled closing
- Assisted Operational
- Manager with resolving complex issues
- Effectively managed a pipeline averaging 50 loans consistently
- Responsible for updating loan status to Loan Officers and the borrowers
- Reviewed sales contracts, rate locks, credit approvals
- Prepared loan file for underwriting review
Account Service Rep II
ADT
06.2011 - 08.2012
- Managed daily audits, monthly reviews and assisted with team quality assurance
- Handled escalated emails and calls from sales and customers
- Assisted manager with weekly meetings provided updates and consistent training within the department
- Maximized customer satisfaction, retention and referral sources by initiating post equipment placement
- Skip traced account holders to confirm place of employment and recent address (s)
- Researched and prepared documentation according to guidelines to determined appropriate course of action
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ06.2026
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2010
Skills
- Detail oriented
- Budgeting and Forecasting
- Managing Multiple Projects
- Multi-Unit Operations Management
- Workforce Training
- Scrum Methodology
- Training Methodologies
- Agile Principles
Certification
- Asana- Certified Project Management
Timeline
IT Project Manager
Crowley
01.2023 - 12.2023
IT Project Manager
Tata Consultants/ Oracle
04.2022 - 11.2022
Project Manager- Contractor
Union Bank Of California / Genunet
11.2021 - 04.2022
Project Coordinator
Tata Consultants/ Morgan Stanley/ Oracle
12.2020 - 11.2021
Project Manager, PMO
Bank of America
10.2018 - 12.2020
Project Manager / Loan IQ Administrator
Bank of America
09.2017 - 10.2018
Sr Retail Loan Processor
Carrington Mortgage
05.2015 - 07.2017
Senior Loan Processor
Springleaf Financial Services
09.2013 - 03.2015
Loan Processor
PHH Mortgage
08.2012 - 04.2013
Account Service Rep II
ADT
06.2011 - 08.2012
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Sandalwood High School
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