Catesby White
Columbia,SC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and office management. Accomplished in providing unsurpassed support to customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations in a fun artistic and motivating environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Manager of Operations
The Skinhouse Spa
Columbia, SC
09.2023 - Current
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Established performance standards and monitored progress towards achieving them.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Managed external communications such as press releases, media interviews.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Owner and Manager
Fly Fitness Inspiraton
Fredericksburg, VA
09.2013 - 08.2023
- Managed day-to-day business operations
- Trained and motivated employees to perform daily business tasks and create a fun, motivating boutique fitness studio
- Used knowledge of fitness trends to create value-added solutions resulting in significant increase in revenues
- Cultivated forward-thinking, inclusive and performance-driven company culture
Key Leader
Lululemon
Fredericksburg, VA
10.2020 - 12.2021
- Trained, coached, and mentored new sales associates for maximum performance in a temporary pop up store
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Provided exceptional customer service to foster client loyalty and satisfaction
- Monitored sales team performance and provided constructive feedback
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
Education
Business Administration And Management -
CP VCU
Richmond, VASkills
- Business Management Expertise
- Sales Team Leadership
- Customer Service Expertise
- Articulating Company Vision
- Versatile Team Player
- Workplace Diversity
- People Management
- Application Development
Timeline
Manager of Operations
The Skinhouse Spa
09.2023 - Current
Key Leader
Lululemon
10.2020 - 12.2021
Owner and Manager
Fly Fitness Inspiraton
09.2013 - 08.2023
Business Administration And Management -
CP VCU
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