Cathalina Chalas
New York,NY
Summary
Dedicated and adaptable professional with a strong commitment to delivering exceptional results. Skilled in building positive relationships with clients and team members, while efficiently managing tasks and solving problems with a proactive approach. Known for excellent communication, organizational abilities, and a keen attention to detail. Passionate about supporting team success, ensuring client satisfaction, and contributing to a well-structured and productive environment.
Overview
10
10
years of professional experience
Work History
Super Host
Airbnb
Miami, FL
06.2021 - 11.2023
- Managed all aspects of short-term rental properties, ensuring a seamless guest experience and maintaining high standards of hospitality.
- Handled property listings, pricing strategies, and marketing to optimize occupancy rates and revenue.
- Coordinated property maintenance, inspections, and repairs to ensure properties remained in excellent condition and met guest expectations.
- Communicated effectively with guests from diverse backgrounds, addressing inquiries, resolving issues promptly, and ensuring overall satisfaction.
- Developed and implemented operational procedures to streamline check-ins, check-outs, and housekeeping services.
- Maintained accurate records of bookings, expenses, and property performance to support financial reporting and decision-making.
- Earned consistent positive reviews and high ratings through a commitment to exceptional service and attention to detail.
Salesperson
Mind & Body Store
, NJ
08.2020 - 05.2021
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Advised customers on the latest product features and benefits.
- Produced sales documents, finalized deals and filed records.
- Educated customers about products and services offered by the company.
- Provided personalized service to build relationships with customers.
Administrative Manager
Centro de servicios Chalas, SRL
San Francisco De Macoris, Dominican Republic
01.2014 - 07.2020
- Managed all administrative operations, including payroll, employee scheduling, and documentation, ensuring compliance with company policies and industry regulations.
- Supervised and supported a team of over 60 employees, promoting a productive and positive work environment.
- Oversaw financial activities such as budgeting, expense tracking, and financial reporting to maintain operational efficiency and profitability.
- Coordinated inventory management and procurement processes, ensuring optimal stock levels and cost control.
- Implemented administrative strategies to streamline processes and improve workflow across departments.
- Maintained accurate records and prepared reports for senior management to support decision-making and strategic planning.
Education
Some College (No Degree) - Marketing
Universidad Católica Santo Domingo
Dominican Republic Skills
- Leadership and Team Development
- Interpersonal Communication
- Organizational Planning
- Task Management
- Problem Resolution
- Strategic Decision-Making
- Financial Planning
- Multitasking proficiency
Timeline
Super Host
Airbnb
06.2021 - 11.2023
Salesperson
Mind & Body Store
08.2020 - 05.2021
Administrative Manager
Centro de servicios Chalas, SRL
01.2014 - 07.2020
Some College (No Degree) - Marketing
Universidad Católica Santo Domingo