Catharina Moon
Las Vegas,NV
Summary
Results-driven professional with diverse experience in customer service, marketing, hiring, and retail operations, seeking a role where organizational, communication, and customer service skills can contribute effectively. Open to diverse opportunities across industries and eager to gain valuable experience.
Overview
25
25
years of professional experience
Work History
Marketing Representative
Eldorado Resorts
Las Vegas, NV
08.2023 - Current
- Scheduled appointments and coordinated personalized 2-hour presentations for timeshare owners and guests.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Handled client concerns and resolved issues promptly, demonstrating strong commitment to customer satisfaction and protecting company interests.
Golf Shop Coordinator
Wynn Las Vegas
Las Vegas, NV
04.2022 - 04.2023
- Multitasked effectively to handle golf operations, retail tasks, and guest service requests, supporting Forbes standards of service.
- Assisted customers with booking tee times or registering for lessons; streamlined process led to improved efficiency at check-in counter.
- Maintained orderly appearance through regular cleaning routines, restocking shelves when necessary, and updating displays to showcase new arrivals.
- Worked closely with management to establish sales goals and develop incentive programs that motivated staff to achieve targets consistently.
Retail Store Supervisor
Brooks Brothers
Las Vegas, NV
05.2019 - 07.2020
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Financial Recruiter
Init Inc
Sao Paulo, Brazil
06.1999 - 02.2007
- Streamlined the hiring process for clients by conducting thorough candidate screenings, interviews, and reference checks.
- Conducted regular audits of payroll records to verify accuracy and timeliness of payments.
- Coordinated the full recruitment life cycle across departments, meeting hiring goals and expectations.
- Built strong relationships with both candidates and clients, fostering long-term partnerships and repeat business opportunities.
Education
Bachelor of Science - Business Administration, Management
Mackenzie Presbyterian University
Sao Paulo, Brazil11.1992
Skills
- Microsoft Programs
- Inventory Management
- Visual Stylist
- Customer Service
- Product Knowledge
- Persuasive Communication
- Sales Presentations
- Payroll
Languages
Portuguese
Native or Bilingual
Korean
Native or Bilingual
Spanish
Elementary
Accomplishments
Certificate of Accomplishment, Capital One The Match | June 2022
Timeline
Marketing Representative
Eldorado Resorts
08.2023 - Current
Golf Shop Coordinator
Wynn Las Vegas
04.2022 - 04.2023
Retail Store Supervisor
Brooks Brothers
05.2019 - 07.2020
Financial Recruiter
Init Inc
06.1999 - 02.2007
Bachelor of Science - Business Administration, Management
Mackenzie Presbyterian University