Makayla Sowels
Dallas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JPS Health Network
04.2024 - 04.2025
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Customer Service Representative
Co-op Solutions
01.2023 - 03.2024
- Explaining about the benefits of credit cards to customers
- Providing them assistance in opening a new card
- Figuring out issues pertaining to customers questions and doubts
- Removing late fees and increasing spending amount of credit cardholders after verifying their creditability and selling credit cards to a number of people
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Warehouse Associate
The Home Depot
09.2022 - 05.2023
- Company Overview: Warehouse associates are an essential part of The Home Depot's distribution network
- Warehouse associates are an essential part of The Home Depot s distribution network
- They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment
- They safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products
- Warehouse associates are an essential part of The Home Depot's distribution network
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Everman High School
04-2018
College Degree - Criminal Justice
Strayer University
Washington, DC02-2026
Cosmetology License - undefined
Olge School of Hair Skin & Nails
05.2023
Skills
- Strong written communication
- Strong verbal communication
- Strong technical communication
- Strong managerial communication
- Microsoft Programs
- Google Programs
- Inbound CSR skills
- Outbound CSR skills
- Remote CSR skills
- Adaptive to change
- Order Fulfillment
- Microsoft Word
- Hospital Experience
- Customer service
- Leadership
- Computer networking
- Delivery scheduling
- Epic
- Scheduling
- Complaint resolution
- Account updating
- Route management
- 10-key
- Shipping and receiving
- Product verification
- Merchandise staging
- Assembly and production
- Pallet building
- Appointment scheduling
- Patient confidentiality
- Fee collection
- Medical terminology
Certification
- Cosmetology License, 09/01/22 to 05/31/23
- Equipment certification, 09/01/22 to 05/31/23
Timeline
Customer Service Representative
JPS Health Network
04.2024 - 04.2025
Customer Service Representative
Co-op Solutions
01.2023 - 03.2024
Warehouse Associate
The Home Depot
09.2022 - 05.2023
Cosmetology License - undefined
Olge School of Hair Skin & Nails
High School Diploma -
Everman High School
College Degree - Criminal Justice
Strayer University
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