Catharine Gomes
Arlington,VA
Summary
Dedicated professional with a proven track record at Giantfood, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and empathy. Skilled in operating cash registers with high accuracy, ensuring efficient transactions. Committed to teamwork and maintaining a positive work environment, consistently going above and beyond to meet organizational needs.
Offering proactive approach and keen interest in logistics and inventory management, ready to learn and develop in this environment. Brings solid understanding of basic data entry and inventory control, and capable of quickly adapting to new systems and technologies. Ready to use and develop organizational and problem-solving skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative, DSD Receiver
Giantfood
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained flexibility to cover extra shifts, fulfilling organizational demands.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Masters - English Literature
2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash handling and management
- Cash register operation
- Written and verbal communication
Timeline
Customer Service Representative, DSD Receiver - Giantfood
11.2023 - Current
National University of Bangladesh - Masters , English Literature
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