WINNETTA CUMMINGS
Brandon,FL
Summary
Dynamic customer service professional with extensive experience at Wal-Mart, excelling in cash handling and team collaboration. Proven ability to resolve customer inquiries with empathy and patience while maintaining accurate records. Proficient in Microsoft Office Suite, enhancing operational efficiency and delivering exceptional service in fast-paced environments. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
25
25
years of professional experience
Work History
Cashier/Customer Service Desk/DSD Receiver
Wal-Mart
Tampa, FL
08.2001 - 06.2021
- Maintained a clean and organized workspace throughout shifts.
- Handled cash, credit, and digital payment systems accurately.
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored inventory levels and restocked shelves as needed.
- Trained new cashiers on register procedures and customer service standards.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Rep
APAC Customer Services
Tampa, FL
06.2006 - 03.2009
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guided customers in their selections.
- Processed orders and managed customer accounts using CRM software.
- Handled escalated calls professionally and with empathy towards customers.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Cashier/Office Assistant
Kash n Karry
Tampa, FL
07.1996 - 10.2001
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer by balancing funds at shift end.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School - other
Hillsborough High School
06-2020
Medical Assistant - 4202 W SPRUCE ST
Concorde Institute
4202 W SPRUCE ST01.2008
Skills
- Customer Service
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Record keeping
- Team collaboration
- Active listening
- Online orders preparation
- Empathy and patience
- Proficient in [software]
Timeline
Customer Service Rep
APAC Customer Services
06.2006 - 03.2009
Cashier/Customer Service Desk/DSD Receiver
Wal-Mart
08.2001 - 06.2021
Cashier/Office Assistant
Kash n Karry
07.1996 - 10.2001
High School - other
Hillsborough High School
Medical Assistant - 4202 W SPRUCE ST
Concorde Institute