Catharine Dang
Denton,TX
Summary
Customer engagement and cash handling expert with a proven track record at Kona Ice and Bill's Lemonade. Committed to maintaining high cleanliness standards and ensuring safe food handling to guarantee customer satisfaction. Adept at efficient transaction processing and resolving complaints, showcasing exceptional customer service abilities.
Overview
3
3
years of professional experience
Work History
Server and Cashier
Kona Ice
Dallas , TX
2021.08 - 2024.05
- Processed payments and completed register transactions accurately. Securely processed credit card using POS system, or cash payments.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Replenished supplies to maintain adequate stock levels.
- Adhered to all health codes while preparing orders, according to company specifications.
- Maintained cleanliness of work area, including counters, storage areas, sinks, cash register, syrup dispensers, ice shaver, and ice bin.
Cashier
Bill's Lemonade
Dallas , Texas
2021.08 - 2024.05
- Performed opening and closing duties, such as counting money, balancing registers, and reconciling discrepancies.
- Maintained inventory and store visual presentation to meet customer needs.
- Developed strong customer service skills by providing efficient and accurate service.
- Resolved customer complaints in a timely and professional manner.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Bachelor of Arts - Biochemistry
University of North Texas
Denton, TX2028-05
High School Diploma -
Cleburne High School
Cleburne, TX2024-05
Skills
- Strong Work Ethic
- Order Management
- Menu Memorization
- Safe Food Handling
- Cleanliness standards
- Guest Engagement
- Exceptional customer service
- POS operation
Affiliations
- American Red Cross Club (ARCC)
- Minority Association of Pre-Medical Students (MAPS)
References
References available upon request.
Timeline
Server and Cashier
Kona Ice
2021.08 - 2024.05
Cashier
Bill's Lemonade
2021.08 - 2024.05
Bachelor of Arts - Biochemistry
University of North Texas
High School Diploma -
Cleburne High School
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