Catherine
Haslet,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Supervising Employment Service Specialist
County Of San Bernardino TAD Office
03.2015 - 03.2021
- Supervised Unit of 10 employees.
- Investigated customer complaints, kept documentation.
- Reviewed timesheets and submitted to payroll for processing.
- Completed Case Reviews monthly on staff for statistical purposes.
- Ensured we had ample coverage for employees on vacation or out sick.
- Completed monthly reports for upper management.
- Worked as Acting Employment Services Manager when needed.
- Conducted Unit Staff Meetings.
Acting Supervising Employment Services Supervisor
County of San Bernardino TAD/WTW
03.2014 - 03.2015
- Worked as Acting Supervisor and supervised a unit of 8-10 employees.
- Oversaw daily operations of unit ensuring smooth workflow and timely completion of tasks.
- Completed Monthly Case Reviews and kept statistical reports for management.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by providing training and setting clear expectations for staff members.
- Reviewed timesheets for staff, approved and sent to payroll for processing.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Provided management with monthly reports.
- Worked in the capacity of Acting Employment Services Manager when needed.
Employment Services Specialist
County of San Bernardino TAD/WTW
06.2005 - 03.2015
- Managed a caseload of 75 - 150 cases. Assisted customers to participate in the Welfare to Work Program to be eligible for cash aid.
- Customer Service.
- Assigned to manage Work Experience cases. Assisted customers in becoming employed with other County Departments to obtain experience in the workplace.
- Delivered high-quality workshops on resume writing, interview preparation, and job search strategies to empower customers in their job search journey.
- Provided ongoing support to employed customers by offering regular check-ins and addressing any challenges that arose in the workplace.
- Developed individualized employment plans for customers , addressing their unique needs and career goals.
- Established strong relationships with community organizations to expand referral networks and enhance service offerings for customers.
- Collaborated with employers to develop customized training programs, enhancing workforce skills and productivity.
- Managed a diverse caseload of customers, ensuring timely follow-up and progress tracking towards employment goals.
- Reduced barriers to employment by coordinating supportive services such as transportation assistance, childcare arrangements, or work attire provision.
- Advised students on educational, career and social opportunities.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Education
Associate’s Degree - Business
Victor Valley College
Victorville, CASkills
- Effective networking
- Job Market Knowledge
- Resume development
- Career Counseling
- Customer Service
- Interview coaching
- Client assessment
- Attention to Detail
- Multitasking Abilities
- Reliability
- Active Listening
- Adaptability and Flexibility
- Emotional Support
- Interpersonal Skills
- Professionalism
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Records Maintenance
- Case Management
- Job search strategies
Timeline
Supervising Employment Service Specialist
County Of San Bernardino TAD Office
03.2015 - 03.2021
Acting Supervising Employment Services Supervisor
County of San Bernardino TAD/WTW
03.2014 - 03.2015
Employment Services Specialist
County of San Bernardino TAD/WTW
06.2005 - 03.2015
Associate’s Degree - Business
Victor Valley College
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