Job Search Status
Open to workDesired start date: Immediately
Open To Work
Catherine Abbott
Salem,VA
Work Preference
Summary
Resourceful Retail Parts Professional known for high productivity and efficient task completion. Specialized in inventory management, customer service, and sales strategy. Excel in communication, problem-solving, and teamwork, ensuring seamless operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Retail Parts Professional
O'Reilly auto parts
Roanoke, VA
09.2024 - 04.2025
- Assisted customers in locating automotive parts and accessories.
- Processed sales transactions using point-of-sale systems accurately.
- Maintained organized inventory displays for efficient customer access.
- Handled returns and exchanges according to company policies and procedures.
- Resolved customer inquiries and complaints with professionalism and care.
- Performed daily opening and closing procedures according to company guidelines.
- Greeted customers and provided excellent customer service.
- Tracked stock levels, shipping dates, and other related information for each order placed.
- Diagnosed customer complaints and identified solutions to resolve them.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
Parts Specialist
Advance auto parts
Salem, Virginia
01.2024 - 09.2024
- Assisted customers in selecting appropriate auto parts for their vehicles.
- Processed customer orders and transactions accurately and efficiently.
- Maintained organized inventory of automotive products and supplies.
- Processed customer orders and coordinated timely deliveries of automotive supplies.
- Resolved customer inquiries and concerns effectively, enhancing overall service experience.
- Utilized point-of-sale systems to track sales transactions and manage customer data efficiently.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Assisted customers with product selection based on their needs.
- Maintained accurate records of all inventory transactions in the computer system.
- Operated point of sales and parts lookup computer systems.
- Performed complimentary services, battery installation, testing and wiper installations.
Front Desk Agent
Quality Inn
Salem, VA
03.2015 - 10.2023
- Greeted guests warmly upon arrival at the front desk.
- Managed check-ins and check-outs efficiently for all visitors.
- Resolved guest inquiries and complaints promptly and professionally.
- Coordinated room assignments based on guest preferences and availability.
- Maintained accurate records of reservations and guest information.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Provided local area information and recommendations to enhance guest experience.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
Glenvar
06.1989
Skills
- Inventory management
- Customer support
- Product knowledge
- Parts ordering
- Customer relationship management
- Attention to detail
- Effective communication
- Conflict resolution
- Cash handling proficiency
- Improving customer satisfaction
- Up-selling strategies
- Parts installation
Timeline
Retail Parts Professional
O'Reilly auto parts
09.2024 - 04.2025
Parts Specialist
Advance auto parts
01.2024 - 09.2024
Front Desk Agent
Quality Inn
03.2015 - 10.2023
Glenvar